iPhone cannot connect to iTunes is a common error that most users experience while syncing or updating their iPhone or iPad using a PC or Mac. In this guide, I’ll provide you with some possible solutions to fix the iPhone won’t connect to iTunes issue.
When you connect your iPhone or iPad to iTunes different types of errors can arise as you try to transfer data, update your device or just regular sync.
“iPhone cannot connect to iTunes” is the worst error of all.
The error could be caused by a number of reasons. In some situations, it could be due to a faulty cable or sometimes it’s because the drivers are out of date. We’ve
Compiled a number of possible solutions that can fix iPhone could not connect to this iPhone issue. Check them out:
How to Fix iPhone or iPad Cannot Connect to iTunes
1: iPhone is connected to the computer, your iPhone can be detected by iTunes, but you cannot sync data:
This could possibly be due to restrictions set in your iPhone.
Try the following:
- Launch the Settings app on your iPhone and tap Screen Time.
- Tap on Content & Privacy Restrictions. Enter the passcode should you be asked to.
Turn the switch next to Content & Privacy Restrictions to OFF position
2: iPhone cannot be detected. You connect your iPhone, open iTunes but the iPhone is not recognized.
- Delete the file folders under the path: /var/mobile/Media/iTunes_Control and restart iTunes.
3: Your computer cannot detect your iPhone, but other computers can detect your iPhone normally.
- Uninstall all the Apple-related programs: (iTunes, QuickTime, Apple Application Support, Apple Mobile Device Support, Apple Software Update, and Bonjour).
Then, perform a clean reinstall of iTunes.
4: iTunes can’t detect iPhone and you’re using a Windows 7 machine.
- Launch Drive C:\Windows and search for USBAAPL.SYS file.
- Right-click the file and choose “Open File Location”, then copy all the files to a new file folder.
- Open Device Manager, look for Apple iPhone from under Portable devices and right-click to choose Update Driver Software.
Another possible solution:
- Disconnect the iPhone from your computer and Exit iTunes.
- Uninstall iTunes from your computer
- Check C:\Program Files\Common Files\Apple\file folder. If you still find file folder, erase it.
- Check C:\Username\User\AppData\Local\Apple and Apple Computer and
- C:\Username\User\AppData\LocalLow\Apple and Apple Computer file folders. If you find file
folders, erase them.
- Check C:\Username\User\My Music\iTunes\file folder. If you find file folder, erase it.
- After performing the above steps, Restart your computer, open iTunes set up file to reinstall.
open iTunes and connect iPhone to your computer via lightening to USB cable.
Check if iTunes could recognize your iPhone normally. That’s all.
In case that didn’t work:
Try the following:
- Right-click My Computer > Properties > Device Manager.
- Right-click AppleMobile DeviceUSB Drive > Update Driver Software, then browse to the path: C:\Program File\Common Files\AppleMobile DeviceSupportDrivers
to ensure the software is updated.
- Restart your computer and connect the iPhone to your computer via lightening to USB cable, then launch iTunes to check if iPhone is detected or not.
Here are some common and general problems that could prevents iPhone from connecting to iTunes:
- The USB port may be faulty. Try connecting your iPhone to a different USB port and check if iTunes detects your device.
- Check to ensure that the cable is firmly connected to both iPhone and computer.
- reboot your iPhone: try to connect again.
- Restart your computer: Restart your Mac or PC computer and try to connect again. This will basically reset the USB ports and can sometimes fix issues.
- Ensure you are running the latest version of iTunes: If the iTunes is out of date, it can cause issues with devices running the latest version of iOS.
- Ensure your Mac or Windows PC is using a compatible OS: The Mac version of iTunes requires OS X 10.5.8 or newer. The Windows version of iTunes requires
Windows 7, Vista, or XP with Service Pack 2 or newer.
- It is also recommended you try out different cables. A defective/uncertified cable could charge the iPhone normally but prevent it from transferring data.
Apple will ditch iTunes in the near future and syncing or updating the iOS will be performed
through theFinder app.
But till then, we will have to rely on iTunes for daily backups. Just in case, if you encountered the iTunes cannot connect to this iPhone issue, I am certain solutions outlined
above will help fix your problems. Also, check outthis post as well, it will further help you troubleshoot iPhone cannot connect to iTunes issues.