You plugged your iPhone into your computer, but nothing’s happening! For some reason, iTunes won’t recognize your iPhone. In this step-by-step guide, I’ll tell you
why iTunes is not recognizing your iPhone and show you how to fix the problem permanently!
Why Isn’t iTunes Recognizing My iPhone?
The reason why iTunes is not recognizing your iPhone is because of a problem with your Lightning cable, your iPhone’s Lightning port, your computer’s USB port, or the software
of your iPhone or computer. If iTunes won’t recognize your iPhone, there a few simple steps which you need to follow to fix the issue!
how to fix iTunes not recognizing iPhone
Follow these steps to fix iTunes not recognizing iPhone issue:
Check Your Lightning Cable
There is high possibility iTunes is not recognizing your iPhone because there’s a problem with your Lightning cable. If your Lightning cable is broken or damaged, it may not
be able to build a connection between your iPhone and your computer.
Try to check your Lightning cable and look for any damage or fraying. If you suspect there is a problem with your Lightning cable, try using a friend’s.
If your computer has several USB ports, try plugging to a different one.
Is Your Cable MFi-Certified?
Basically, MFi-certification is Apple’s “seal of approval” for iPhone cables. MFi-certified Lightning cables are ones that are recommended to use with youriPhone.
Mostly, cables that are sold at a cheaper price are not MFi-certified and can cause serious damage to your iPhone.
They can cause your iPhone to overheat and damage the internal components of your iPhone.
Inspect Your iPhone’s Lightning Port
Next on, inspect the inside your iPhone’s Lightning port for unusual stuff such as lint, gunk or dust. If the lightening port is clogged with debris, it might not be able to build a connection between your lightening connector and your iPhone
Use a flashlight to thoroughly examine the inside of the Lightning port. If you spot any unusual stuff such as lint, gunk, or dust inside the Lightning port, remove it
or a clean toothbrush.
Update To The Latest Version Of iTunes
If you are running an outdated version ofiTunes on you’re computer, it might not recognize your iPhone. Simply follow these steps to check if an iTunes update is available!
If you are using a Mac, launch the App Store and click the Updates tab located at the top of the screen. If an iTunes update is available, click Update to download the latest version.
If your iTunes is up-to-date, the Update button will not appear.
If you are using a Windows computer, launch iTunes and click on the Help tab located at the top of the screen. Then, click on Check for Updates. If an update is available,
Follow the on-screen instructions to update iTunes!
Restart Your iPhone
A minor software problem could be stopping your iPhone from being recognized by iTunes. Try to fix this possible glitch by restarting
your iPhone. The process of turning off your iPhone is determined by your iPhone model:
- iPhone X and newer models: Press and hold both the side button and either of the volume buttons until the power slider appears on the screen. Swipe the power icon left to right to
shut down your iPhone. After a few seconds, turn your iPhone back on by pressing and holding down only the side button until the Apple logo appears on the screen.
- iPhone 8 and older: Press and hold the power button until slide to power off appears on the screen. Swipe the white and red power icon from left to right to turn off
your iPhone. After a few seconds, turn your iPhone back on by pressing and holding the power button until the Apple logo appears on the screen.
Also, your computer may be experiencing a software glitch, which could be preventing iTunes from recognizing your iPhone. Try rebooting it to fix potential software errors.
Tap “Trust This Computer” when prompted.
A pop-up asking you if you want your iPhone to “Trust” your computer will appear. This pop-up always appears when you connect
your iPhone to a new computer for the first time. By trusting your computer, you’re giving your iPhone permission to connect to iTunes.
There’s a possibility iTunes won’t recognize your iPhone because it doesn’t trust your computer. Immediately the “Trust This Computer ?” pop-up appears, remember to tap Trust
To allow it to connect to iTunes!
I Unintentionally Tapped “Don’t Trust”!
If you accidentally tapped “Don’t Trust” when the update appeared, head over to Settings -> General -> Reset -> Reset Location & Privacy.
Now, if you connect your iPhone to your computer again, a pop-up saying “Trust This Computer?” will appear. Now, remember to tap Trust!
Update Your Computer’s Software
Computers running outdated versions of operating system can sometimes experience minor glitches and bugs. Updating to the latest version of your computer’s software
is a quick and easy way to try and resolve the issue.
If you are using a Mac, click the Apple logo located in the upper left-hand corner of the display. Then, click About This Mac -> Software Update. If an update is available,
click Update to install it. If the update is not available, try the next step!
Check Your Mac’s System Information Or System Report
If iTunes still won’t recognize your iPhone, there’s one final software troubleshooting step we are going to try. We will check your iPhone’s System Information
or System Report to see your iPhone appears under the USB device tree.
To start, hold down the Option key and click the Apple logo located on the upper left-hand corner of the display and click System Information or System Report. In case
your Mac says System Information, click System Report when the pop-up shows up on the screen.
From the System Report screen, you need to click the USB option located on the left side of the display.
If your iPhone doesn’t show up in this menu, an hardware glitch could be preventing iTunes from recognizing your iPhone. There could be a problem with
your Lightning cable, a USB port, or the charging port on your iPhone. I’ll explain this in the next step!
If your iPhone show up in this menu, There could be an issue with a third-party software that is preventing your iPhone from being recognized by iTunes. A lot of the time, the
If iTunes still won’t recognize your iPhone, try the repair options. At this point, I trust I’ve helped you establish the cause of the problem.
If it’s your Lightning cable, consider purchasing a new one or use your friend’s. If your iPhone is covered by AppleCare+, apple can replace it for you.
If there is a problem with the USB ports on your computer, consider having your computer repaired. The USB end of your iPhone’s
Lightning cable could also be damaged, therefore, make sure you’ve tried connecting different devices to your computer through the USB port.
If your iPhone’s Lightning port is the issue, consider getting it repaired. If your iPhone is covered by AppleCare+,
Book an appointment at the Genius Bar
and visit your nearest Apple Store.
iTunes not recognizing iPhone? Problem fixed!
iTunes is recognizing your iPhone normally and you can finally sync them. Next time iTunes is not recognizing your iPhone, you’ll know exactly how to
fix the problem! If you have any other questions about your iPhone, let us know in the comments section below.
Thanks for reading,