In this post, I’ll explain how you can contact Apple Support, if you experience issues relating to its products and services.
Keep in mind, depending on your locations, your support options and Apple warranties may be different.
This warranty offers hardware and software support. Most Apple devices provide a 90 day complimentary technical support warranty and an annual limited,
hardware warranty; unless you purchase extra warranties. You can extent your warranty up to a period of 2 years by buying
It’s also worth noting, these warranties are in addition to rights provided by consumer law which may differ from one country to another.
Basically, Apple offers two types of support. Also, you can contact apple in a number of ways. Find the available methods for
getting support below:
Software (iOS, macOS etc) and service support (iCloud, Apple Music, Apps etc):
- Telephone support
- Live chat support
- Twitter support
- Community support (Apple user forums)
<li>Hardware repair and replacement support (components or parts of your device, keyboards, mouses etc):
- Making Genius Bar Reservations
- Taking your device to an Apple Certified Service Provider
- Visiting an Apple Repair Center
1.Community Based Support
Apple has a support community and technical support forum. This forum provides answers through knowledge sharing. The forum is a nice place to get answers of issues you may be having with your device. Many Apple users submit questions and answers. It is very active. You can search other users posts or you can post your questions.
You don’t have to register or sign in to read the content. However, if you want to submit a question or an answer, you need to sign in. Sign in to Apple Support forums with your Apple ID. If you do not have an Apple ID, you can follow these steps to create one.
Here are the forums you can access:
- Apple forums:
- Apple forums sign in:
(create an Apple ID, if you do not have one, you must create one to participate)
2. Phone Support
Apple offers phone support as well. You can either get support by calling Apple or requesting Apple to call you.
- You can call Apple for support. Before you make a call, ensure that you have your product’s serial number ready. You can check your serial number on the surface of your device. Or,
on iOS devices or Apple Watch, go to Settings > General > About and on Mac go to Apple menu (upper-left corner of your screen) > About This Mac > and
then click the Overview tab. Here is the phone numbers:
- United States: 1-800-275-2273
- Canada (English): 1-800-263-3394; Canada (French): 1-800-263-3394
- You can view all phone numbers on
- You can start a support request to get a phone support. You only need to provide a phone number and Apple will call you. Note that you will need to
Type in your device’s serial number. Just
select a product
and then select a topic and then select the phone support option. And even better, you can schedule a phone call so that an Apple support technician will give you a call
at your own convenient time.
3. Apple Live Chat
There is also a live chat support. Live chat is a very handy option. Apple will email you the chat transcripts so that keep an archive of
your chats which may come in handy should you face the same issue again. Through this method, your questions will be answered instantly. Here are the instructions for how tochat with Apple support team online.
4. Genius Bar Appointments
If you are experiencing an hardware issue (for instance your device is unresponsive, your Mac screen is broken, your phone’s power button is not working etc), you
can make a Genius Bar reservation.If your located far from an Apple Store, you can make an appointment at an Apple Authorized Service provider.This article explains how To Make A Genius Bar Reservation
Note: It may take up to nine days for your device to be fixed. You can easily check
the status of your repair online.
Also, you can follow your case online.
5. Mail Support
If you are experiencing a hardware issue and don’t want to set up a reservation at an Apple Store or an Apple Authorized Service Provider; try this option. You just need to contact Apple
(you may choose any of the option listed in this article to contact Apple), request a box and mail your device to an Apple Repair Center. This option is available
for most Apple products.
You can ask any question via Twitter by simply tweeting your questions to
Apple Twitter support works daily from 5am to 8pm (PT).
7. App Store, iTunes Store, and iBooks Store billing Support
In case you want Apple Store and iTunes billing supports (e.g., refunds etc), you can easily contact Apple. You only need to
choose your problem
and select the support options available. It’s worth noting
you can easily cancel iTunes purchases and subscriptions.
What If Your Device Is Out Of Warranty
Check your coverage online
by simply typing in your device’s serial number. If you are out of warranty, still contact Apple. Keep in mind, you may be required to pay a service fee. So how much
will it cost? The following are Apple’s fees:
- iPhone service cost
- Apple displays service cost
- iPad service cost
- Mac service cost
- iPod service cost
- HomePod service cost
- AirPods service cost
- Apple Watch service cost
- Apple TV service cost
Before you contact Apple, try to restart your device to see if it resolves your issue. Also your problem may be temporary because some Apple servers might be down.
You may want to
visit Apple System Status page
Finally, this is not a support request per say, but you can also
send feedback to Apple.