Several users have reported that their iPhone 13 Pro ear speaker is not working properly, or the iPhone has a low volume during calls. This can be really annoying especially when you take important calls quite often. In this article, I’ll explain how to fix iPhone 13 Pro sound not working during calls issue.
Many iPhone 13, iPhone 13 mini, iPhone 13 Pro, and iPhone 13 Pro Max users complain about having no sound on iPhone during calls. Either you or the other person at the end of the line is unable to hear. There can be any reason for the iPhone sound not working issue. Sometimes it is faulty hardware or a bug in the iOS. It can be also due to any third-party app that you installed on your iPhone 13, iPhone 13 mini, iPhone 13 Pro, or iPhone 13 Pro Max.
Whatever the reason, the inability to hear sound on your phone is really frustrating. If you’re experiencing an issue where your iPhone 13 Pro suddenly refuses to deliver audio through the earpiece (you can’t hear phone calls, ear speaker not working, earpiece not working), only delivering audio when the speakerphone option is turned on, or an issue where no audio is delivered through headphones or the Apple stereo headset, there is an easy fix. Here we present a few solutions to guide you around fixing your iPhone 13 Pro no sound during call problem.
Why Your iPhone 13 Pro Ear Speaker is Not Working
The most common reason for earpiece not working or low volumes during a call on your iPhone 13 Pro is the lint and the dirt particles that get clogged in the speaker grill of the earpiece.
How to Know If iPhone 13 Pro Ear Speaker is Not Working
Can’t Hear on iPhone
The first thing that you’ll notice when your iPhone 13 Pro ear speaker isn’t working is that you cannot hear the person on the other end at all. This means that you’re routinely unable to conduct calls because you cannot hear the person on the other end.
iPhone 13 Pro Ear Speaker Quiet and Call Volume Low
Another thing that you might notice when your iPhone 13 Pro earpiece isn’t working properly is that the voice of the person on the other end comes across as quiet. This means that you are unable to hear people on the other end as loud as their voice is made to be heard. Your iPhone ear speaker is made so that you can hear the person on the other end loud and clear. If you’re unable to hear them and they sometimes sound quiet, then you know that’s a problem with your iPhone 13 Pro ear speaker that needs to be fixed.
How to Fix iPhone 13 Pro Ear Speaker Not Working
If you’re facing problem of no sound on iPhone 13 Pro during calls, follow the steps below to fix the issue:
Remove the Plastic Cover that’s Over the Ear Speaker
When you purchase the new iPhone, there is a small plastic cover sitting on the grill which may block the caller’s voice during a call so, make sure to remove it. It’s very basic advice but you’ll be surprised how by how many people who don’t notice this plastic cover.
Increase your iPhone volume during a call
It’s possible that your iPhone’s call volume is too low to hear hear the other person clearly. To fix iPhone 13 Pro call volume issue, press the Volume up button on the left side of the phone during a call until you can hear the other person loud and clear.
Try the Headphone jack trick
If you find your iPhone 13 Pro earpiece not working, unplug then re-plug headphones into the iPhone’s lightening jack several times. This simple routine has solved the problem for countless iPhone Atlas readers.
At root, the problem appears to be that the iPhone “forgets” which mode it is in, erroneously thinking that it should still send audio through the audio jack instead of the earpiece.
Restart your iPhone
Restart your iPhone by going to Settings > General > Shut Down.
Change Call Audio Routing to Speaker
The call audio routing has two ways of working. If you have a Bluetooth headset, you can assign the call audio routing to the Bluetooth headset. If you want to use the speaker of your iPhone to receive calls, you can assign the audio to your speaker.
Of course, the second option is what you want to do. Here’s how you assign call audio to the Speaker:
- Start the Settings app on your iPhone
- Tap Accessibility
- Select Touch
- Tap ‘Call Audio Routing’
- Select ‘Speaker’
Your call audio is now assigned to your speaker meaning that you will receive calls to you ear speaker only.
This tip will only be helpful to you if you couldn’t hear anything at all.
Clean your iPhone Ear Speaker
Start by switching your iPhone off. In addition, disconnect all the cables that have been plugged into your phone. Now, follow these steps:
- Grab a dry q-tip
- Get a little rubbing alcohol and hold your phone face down. This is because the alcohol can easily get into the speaker if the phone was faced up.
- Put a little alcohol on the q-tip
- Start rubbing the q-tip across the earpiece lightly
- Do this four to five times
- You can also place your mouth over the earpiece then suck and blow to remove the lint and dirt particles clogged inside the speaker grill.
Well, why alcohol?
Rubbing alcohol evaporates so it won’t get stuck in your ear speaker. This will prevent it from getting damaged. Once you’re done cleaning the ear speaker 4-5 times, switch your iPhone on and call one of you’re a friend or a family member and make sure the volume is on full volume.
You should see that the ear speaker volume is back to normal and you should hear the caller nice and loud.
Check the Headphone Jack to Know Audio isn’t Routed to Headphones
If there’s something stuck in the headphone jack or port, your iPhone will think that headphones are plugged in. If there’s something stuck in there, you can use compressed air to get it out.
Here’s how to check if this is a headphone problem:
- Unplug any headphones if you have any plugged in
- Try to adjust the volume
- There are two types volumes you are going to see on the screen. You can see ‘Volume’ or ‘Headphones’. If you see the ‘Headphones’, something is stuck in the headphone jack or the lightning port.
- If you see ‘Volume’ when you alter the volume with the keys, this will confirm that it’s not a headphone jack issue.
Turn Off Noise Cancellation to Prevent Ear Speaker Volume Problems
Noise cancellation was introduced in iOS 7 and its aim is to remove background external noises when you’re in a phone call. However, for some users, it can sound strange and it can make your phone calls sound weird, or even worse.
Here’s what you need to do:
- Start the settings app on your iPhone.
- Tap Accessibility.
- Scroll all the way down to the Hearing section and tap Audio/Visual.
- Turn off ‘Noise Cancellation’
- This works for many people and it might work for you as well. In order to check if it’s working, go and call someone in your contact list and check if the volume from the ear speaker is working properly.
Repair the Ear Speaker
The last option is to get your iPhone 13 Pro repaired because your ear speaker could be permanently damaged and the only way to fix it properly is to get it repaired. Going to the Apple store is the best option for this. Be sure to schedule a Genius bar appointment before visiting the Apple Store. After you’ve scheduled it, you’ll be given a date to come in which could take a few days.
See also: 11 Tips to Fix iPhone 13 Pro Overheating Issue
iPhone 13 Pro Sound Not Working During Calls: Fixed:
The above tips should fix your iPhone 13 Pro sound not working during calls issue. Have you faced problem of no sound on iPhone 13 Pro during calls? Drop a comment and let us know!
soji says
I had no sound from my cals neither of us hears, however I switched off my iPhone 13, on switching it on again the sound came alive, about three days after it occurred again, I replicated what I did before, what can I do to extenuate this issue. I tired of switching off and on.
Kevin C Sullivan says
I put my screen protector on upside down, with the notch on the bottom, thus blocking the earphone. Duh!
Cherri says
We have a customized cover for our new phone and I did a similar thing which made it hard to hear calls. Now that I switched it around, the ability to hear calls has improved 100%. Thanks for posting your solution, without it I would still be struggling.
Adey Makonnen says
iPhone 13 Pro: while I on a phone call with the speaker on, if i have to open an app to check something, the speaker turns itself off and I can’t hear my caller. I have to switch back to the phone app to press speaker again. where are the settings to fix this. thanks
Linda says
This is what happens to me also
deedee scott says
My iPhone 13 pro less then a month old drops calls I can hear person on other end but they can’t hear me, or people on other end of phone says they can’t hear me and phone sounds scratchy when talking.
Michelle says
I’m having the same problem. Did you get a fix?
Pam says
I am having same issue