How To Make A Genius Bar Reservation: Check the Steps

3 Min Read

Are you experiencing an issue with your Apple products? Well. Apple has a range of tech
options for its customers. The support options ranges from phone call toonline live chat. In addition, there is
email support. However, you may need to get hands-on, personal support and help from an Apple expert, in case your problem is hardware relate.
For instance, if you are having a cracked screen problem, water damage, etc. You may have to visit your nearest Apple Store.

Apple provides tech support in each Apple Retail Store. This support is provided by the Genius Bar stations. Employees of the Genius Bar, called Geniuses,
Are experts trained to help customers with Apple hardware and software.

Before you visit the Genius Bars, you should make a reservation. You can make a genius bar reservation online. In this post, I’ve explained in details
how you can make an Apple Genius Bar appointment.

Recently, Apple has changed how genius bar reservation are made. The company has made it a little bit challenging now. It’s like Apple wants to provide support
throughonline live chat or phone calls.

What is the Genius Bar

The Genius Bar is a hands-on technical support station situated within Apple’s retail stores. If you need support or have questions related to your Apple products,
such as  iPhone, iPad, Mac, Apple Watch, or Apple TV, you can get expert advice and training at the Genius Bar in any Apple Retail Store.

The Genius Bar employees, known as Geniuses, are specially trained and certified Apple experts. The central work of the Geniuses are to help their customers with
hardware and software issues. They can provide answer to your questions, offer personal supports, and fix your device. Most of the services they offer are free. They
can repair your device, however, you will need to pay for non-warranty services if your device is not covered by the
Apple warranty,
AppleCare plan.

You can make a Genius Bar reservation at an Apple Store in two ways:

  1. Through the Apple Store app or,
  2. By making a reservation via the Apple support web site.

1. iOS device / Apple Support App and Genius Bar appointments (the easiest way)

  1. Launch the Apple Support app (if you do not haven’t downloaded it on your device, Go to the App Store and download and install it – or
    get it here)
  2. Now, tap on Get Support
  3. Next, choose your device. In this post, we selected iPhone 11 Pro and then Repairs & Physical Damage and “Buttons not working”. Note that some
    problems can only allow you to get support via phone calls or live chat sessions. 
  4. Tap Bring in for Repair and choose a location and date and time and then tap Reserve. Then your reservation will be made. 
  5. You will probably see a notification saying “You don’t have any reservations”, since you are trying to make a reservation. To make a new reservation, tap Find a store 

2. Genius bar appointment via the web site

If you don’t want to use the app option, you can also receive an appointment through Apple’s support page. Simply follow these steps:
Head over to Apple’s Genius Bar page. (URL:

  • Scroll down, you’ll see Get hardware help. Click on it.
  • Choose the device or the service that you need help with. In this article, we will select the iPhone option.
  • Now, choose Repairs and Physical and then choose your issue or select the “The topic is not listed” option. If you choose the “Topic is not listed” option,
    Provide details for your issue, then hit continue.
  • Next, choose “Bring in for Repair”
  • Next on, you’ll be asked to type in your Apple ID and password
  • Now, choose your location. You can find your location by city, zip code, or name. Alternatively, you can browse all Apple retail stores. Find the nearest Apple Store that you
    Wish to go to.
  • Next, choose the date and time 
  • Now, your reservation will be confirmed. 
  • Now you have made a Genius Bar reservation. You should also receive a confirmation email from Apple. Also, It’s easy to cancel or reschedule it if you want to. Remember to
    back up your devicebefore visiting the Apple store.

    How to prepare for your appointment

    Before your appointment, you may want to prepare for your appointment. Keep in mind toback up your device (you can use
    It’s also a good idea to bring with you all of the hardware (that you are experiencing problems with). For instant, if you are experiencing issues with your Mac, bring all of the
    accessories such as your mouse, keyboard. Also, bring with you your sales receipt.

    Ensure that you know your
    Apple ID
    password (you may need to turn off Find My).

    Finally, remember to bring your ID with you.

    Usually, the Genius Bar appointment lasts for about 15 minutes. If your device needs a hardware repair, the Genius will discuss with you about your available repair options including any applicable charges.

    See also:
    How to Cancel Your iTunes (apps, iTunes Store, iBooks) Purchases

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    GeeksModo Staff is a team of iPhone, iPad, Mac and Apple Watch experts led by Moses Johnson. We're passionate about all things Apple!