Apple: How to Contact an App Developer: Check the Steps

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In this article, I’m going to tell you exactly how you can contact an iOS, iPadOS, watchOS, tvOS or macOS developer. If an app is not working as expected on your iPhone or iPad, one of
the fixes you should try is to contact its developer for support.

Most Apple apps are created and designed by third-party developers. A huge number of users download and purchase apps and games from the Apple App Store. If you
need support, it’s a good idea to contact the developer directly.

When to contact a developer

If you encounter any of the following problems, you should contact the developer to resolve your issue:

  • Your device (iPhone, iPad, Mac, etc) is working, all apps are workin as expected, apart from one.
  • <

  • One app is causing your Apple device to crash or become unresponsive.
  • One app is Crashing
  • .

  • One app is unresponsive.
  • Note: If you want torequest a refund for an app store purchase, you should contactApple.

    If you are experiencing a problem with an in-built apg, say,
    FaceTime is not working),
    then you should contact Apple. Here are instructions for how to contact Apple:

    How to contact a developer

    Please follow these steps to find contact information:

    iOS, iPadOS, and watchOS apps

    • Launch the App Store app on your device. Please make sure that you are signed in with the same
      Apple ID
      that you used to purchase the app initially.
    • Search for the app to check its developers info. You can search for an app in two ways:
      • Search for the app using the Search field.
      • Or tap Today > your photo > Purchased > select My Purchases (if you are using Family Share) and search the app.
    • Tap the app, this will launch the App Information page.
    • Scroll down until you see the Ratings & Reviews section.
    • Tap on App Support button . a page will load. Safari will launch and you will be redirected to the developer’s support page.
    • See also:


      Mac offers two ways to download and install apps:

      • . You can search and download apps from the Mac App Store.
      • You can also search and install apps directly from a developer’s website.

      Apps downloaded from the Mac App Store

  1. On your Mac, launch the app store. Make sure you sign in with the same Apple ID that you used to download the app initially.
  2. Search for the app. You can use the Search field or click your name to access your purchased apps. Click the app to launch the App Information page.
  3. Scroll down until you see the Ratings & Reviews section.
  4. You’ll see the App Support button, click on it.

Apps downloaded from a developer’s website

  1. Simply head over to the page where you downloaded the app initially.
  2. Alternatively, you can search the Internet.
  3. Look for the developer’s contact info.

See also:

Apple TV

If you have Apple TV 4K or Apple TV HD, follow these steps:

  1. On your Apple TV, launch the App Store app.
  2. Now, search for the app by selecting Purchased.
  3. Finally, scroll down to the bottom.

For other Apple TV models,
Try searching the Internet.

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GeeksModo Staff is a team of iPhone, iPad, Mac and Apple Watch experts led by Moses Johnson. We're passionate about all things Apple!
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