Your iPhone cannot connect to the App Store to download or update apps? Is your device failing to sign in? You are not alone. In this article,
I’ll guide you step-by-step on how to fix your iPhone “cannot connect to App Store” problem.
Why Can’t My iPhone Connect To The App Store?
Your iPhone says it “cannot connect to App Store” because of the following:
- it’s not connected to the internet.
- A software bug is preventing the App Store from loading.
- the App Store is down.
These are quite common problems, thankfully, there are multiple solutions you can try to fix the issue.
To determine why your iPhone cannot connect to app store, we have to be sure that:
- Your device is connected to the internet, either Wi-Fi or a cellular data network.
- Your settings allows you to connect to the App Store and download apps over cellular data.
- The App Store servers are not down.
If the above features aren’t functioning, it might be the cause why your iPhone “cannot connect toApp Store”. Below are step-by-step instructions for how to troubleshoot possible software or hardware glitches that are stopping you from accessing the App Store
How To Fix ‘iPhone Won’t Connect To App Store’ Problems
1. Check your internet connection
To access the App Store, , you need to make sure that your iPhone or iPad is connected to the internet. Without a good Wi-Fi or cellular data network connection, your iPhone won’t connect to app store.
First, let’s check to find out if your iPhone is connected to Wi-Fi. Head over to Settings -> Wi-Fi and ensure the button next to Wi-Fi is turned on.
When the Wi-Fi is on, the switch is usually green.
Just below the switch, ensure that there’s a tick next to the name of your Wi-Fi network — if there is, that means your device is connected to Wi-Fi network.
If Wi-Fi is turned on but there isn’t a tick next to your network, tap your network under Choose A Network… and type in your Wi-Fi password when prompted.
Alternatively, you can use Cellular Data to connect to the internet. Simply head over to Settings -> Cellular and ensure the switch next to Cellular Data
is set to on position.
Now check to see if your iPhone can connect to the app store. If not, try the next solution.
2. Try a different Wi-Fi network
Even if your Wi-Fi network is turned on, there could be a restriction configuration that is preventing you from connecting to the App Store. Institution networks, for example, could
be configured to block certain websites and services to limit bandwidth usage.
Connect your device to a different Wi-Fi network and see if that solves the issue. If your iPhone cannot connect to the App Store, try the next solution.
3. Clear The App Store Cache
Another fix to try when your iPhone cannot connect to app store is to clear the App Store cache.
Just like other applications, the App Store is driven by software. There are myriad lines of code that instructs the App Store how to function and what to do. As you can possibly
understand, all those software processes takes a while to respond. However, we want apps like the App Store to load as swiftly as possible, so apps use a “cache” to
help them load quickly.
“cached” data are files, images and scripts automatically stored on your computer or phone from a website or app to make apps or browser load faster.
A lot of iPhone apps store “Cache” to help them load faster
by making these files readily available when you load an app again.
Unfortunately, cached files could get corrupted or experience glitches. Clearing cached data can help to speed up App Store operations. Simply follow these steps:
Head over to the App Store — don’t worry if it says “Cannot Connect To App Store”. Next, quickly tap one of the tabs located at the bottom ten times in a row to clear
the App Store cache.
Note: you will not see any notification confirming that cache has been cleared. after tapping one tab ten times in quick succession, close the app store through the app switcher. Now, check if your device can connect to the app store.
If your iPhone still can’t connect to the App Store after you’ve reopened it, try the next solution.
4. Check if the app store is down
Another reason why the App Store won’t load on your iPhone is due to server outage. Though the App
Store goes down very rarely, you can always check
Apple’s System Status page,
To find out if there is any problem with the company’s online services.
The App Store is the very first service on the list. If there is a green dot to the left of the App Store, that is to say the service is up and running. If the app store is down, there is nothing you can do about it. The only thing you can do is to
wait for Apple to resolve the problem, which should take short time.
5. Try signing out and signing in again
Try to sign out and then sign back into the App Store on your
iPhone and see if it fixes the problem. Simply follow these steps:
- Start the setting app on your iPhone.
- Scroll down and Tap on iTunes and app store.
- Tap Apple ID at the top of the display , then tap Sign Out.
- Sign back in using your Apple ID and password.
Now check if your iPhone can connect to App Store. If Not, Try the next solution.
6. Check your Cellular data settings
Maybe your iPhone is not connected to a Wi-Fi network at all. If you are accessing the App Store over your 3G or 4G connection, that could be the cause of the problem.
Although using cellular data connection should not prevent you from accessing the App Store completely, if your iPhone is configured to only download apps over Wi-Fi network
downloading apps using 3G or 4G connection will not be possible.
Try connecting your iPhone to a good Wi-Fi network and check if you will be able to download apps. Alternatively, head over to Settings app and
tap cellular Data on top of the screen. In the section labeled ‘Use mobile data for’, make sure the switch next to App Store is set to on position.
Check if you can connect to app store, if not, try the next solution.
7. Check if you have run out of data
Even if your settings lets you download apps using cellular network, your data allowance for the month could become exhausted.
Unfortunately it’s not straightforward to monitor your data usage on iPhone. Always check the terms of your contract to find out how much data you’re
allowed and to find out the date on which your data allowance is reset.
Once you are aware of this information you can reset the Mobile Data statistics on your iPhone in Settings > cellular Data on that day of the month and possibly keep an eye on how much data you are using, and which apps are consuming most of your data.
8. Check if the app is no longer supported
There is a higher possibility you’re trying to update an app that is out of date and no longer supported by iOS. Search for a different app and try downloading it. If you can download another app, then the specific app could be the problem.
9. Check the size of the app
If you are unable to download an app, it’s worth noting here that iOS does not allow downloading apps that are over 200MBs using cellular network, therefore, check the size
of the app before you initiate the download process.
10. Check your Data & Time settings
Your Date & Time settings are surprisingly pertinent to this problem, since the App Store uses them to determine your location (possibly). Simply do the following:
- Head over to Settings > General > Date & Time and select Set Automatically. (By doing so, it means that if you move from, for instance, Liverpool to California, immediately your iPhone detects it’s in a different zone it will automatically change the time accordingly.)
11. Troubleshooting More Significant Software Problems
Although this is very rare, there is a likelihood that your iPhone “cannot connect to App Store” because of an iOS glitch. Software files may get corrupted,
which may result into a range of problems.
Start by resetting your network settings. Head over to Settings > General > Reset > Reset Network Settings and check if that resolves the issue.
If you still cannot connect to app store, it’s time to reset all settings, which will restore everything in the Settings app to factory defaults. Simply head over to Settings > General > Reset > Reset All Settings and follow the on-screen prompts. Once the reset process is complete, check if your device can connect to app store. If you still have problem accessing the app store after resetting all settings, try
performing a DFU restore on your iPhone.
DFU mode (standing for Device Firmware Update) is the final resort on the iPhone, iPad and iPod touch troubleshooting ladder. DFU mode can solve the problem you’re experiencing with the app store on your iPhone, iPad or iPod touch.
12. Contact Apple
Though uncommon, your iPhone might have developed a hardware glitch. There’s a tiny antenna within your iPhone which joins it to Wi-Fi networks and Bluetooth
devices. If you’ve been experiencing issues with wireless connection, you may need to visit the apple store and seek further advice.
Try booking an appointment at your local Apple Store
to check if your iPhone need to be repaired. If there is something that need to be fixed and it’s covered by AppleCare+, the company may repair it for free.
Can’t Connect To App Store? No Problem!
I hope this article has helped you fix problem with the App Store and now you can continue to download and update your favorite apps. In case you ever experience a problem where your iPhone “cannot connect
to App Store,”, you’ll know precisely how to fix the problem. Thanks for reading and if you have any other question, let us know in the comments section below!