If your physical Apple Card gets lost or stolen, it’s essential to know the steps to take to prevent unauthorized use and request a replacement.
The Apple Card, available exclusively to iPhone users, is a virtual credit card issued by Goldman Sachs. The card is designed to be primarily used digitally through the Wallet app, although you can request a physical titanium card as well. The virtual and physical cards have separate card numbers. This distinction is important because it determines the steps you’ll need to take if your card gets lost or stolen.
Here are step-by-step instructions for what you should do if your Apple Card gets lost or stolen.
How to lock your titanium Apple Card
If your Apple Card is lost or stolen, the first step is to lock the card to prevent unauthorized use. To do this, follow the steps below:
- Open the Wallet app and tap on ‘Apple Card’.
- Tap the More button , then tap Card Details
- Scroll down to the ‘Titanium Card’ section and tap on it.
- Toggle the switch next to ‘Lock Card’.
When your card is locked, no one can use it to make purchases. This gives you an added layer of protection while you wait for your new card.
How to Unlock Your Titanium Apple Card
If you’ve previously locked your Apple Card to prevent unauthorized use and have found your card, you will need to unlock your card.
- Open the Wallet app on your iPhone.
- Tap ‘Apple Card’.
- Tap the More button , then tap Card Details.
- Scroll down to the ‘Titanium Card’ section and tap on it.
- Toggle the switch next to Unlock Card, then follow the onscreen instructions.
Your Apple Card will now be unlocked and ready to use again.
How to request a replacement Apple card on iPhone and iPad
If your Apple Card is lost or stolen, but you still have your iPhone or iPad, you can use your device to request a replacement card
On your iPhone:
- Open the Wallet app on your iPhone.
- Tap on ‘Apple Card’.
- Tap the More button then tap Card Details
- Tap on ‘Request Replacement Card’.
- Select the reasons: Lost, Stolen, Damaged, or Other reasons.
- Tap on ‘Next’ and follow on-screen instructions to complete the process.
On your iPad:
- Launch the Settings App.
- Scroll down and select Wallet & Apple Pay.
- Tap Apple Card.
- Under Titanium Card, tap Request Replacement Card, then follow the instructions on your screen.
Apple will deactivate your lost or stolen card and issue you a new one. Once you’ve completed this process, no one can use the lost or stolen card, protecting you from unauthorized charges.
How to lock a participant’s titanium Apple Card
Locking a participant’s Apple Card refers to a situation where an Apple Card Family participant (either a co-owner or a participant under age 18) loses their physical Apple Card, and you, as the Apple Card Family organizer or co-owner, need to lock their card to prevent unauthorized use.
Here’s how to lock a participant’s Apple Card:
- Open the Wallet app on your iPhone.
- Tap ‘Apple Card’.
- Tap the More button , then tap Card Details
- Tap the participant’s name.
Scroll down to Titanium Card and tap Lock Card.
This will prevent any use of the physical card until you unlock it again. Note that the participant can still use their digital Apple Card for transactions, including Apple Pay.
How to unlock a participant’s titanium Apple Card
If you use Apple Card Family and you’re the account owner or co-owner, you can unlock a participant’s titanium Apple Card.
Follow these steps to unlock a participant’s Apple Card:
- Open the Wallet app on your iPhone.
- Tap ‘Apple Card’.
- Tap the More button , then tap Card Details
- Tap the participant’s name.
- Scroll down to Titanium Card and tap Unlock Card, then follow the onscreen instructions.
The participant’s card is now unlocked and can be used for physical transactions again.
What to do if your iPhone and titanium Apple Card are both lost or stolen
If your iPhone and titanium Apple Card are both missing or stolen, you can call Goldman Sachs for a replacement Apple Card:
- [(877) 255-5923](tel:(877) 255-5923)
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