If you are finding that you can’t hear people clearly when you make phone calls on your iPhone 18 Pro Max you may be wondering whether there is a simple way to improve audio quality on an iPhone.
Check the speaker
There could be an easy fix: perhaps there is dust or gunk in the speaker on your iPhone and a clean could help.
Remove the film
If it’s a brand new iPhone 18 Pro or iPhone 18 Pro Max make sure that you have removed the plastic wrap from the iPhone because if this is stopping air getting to the microphone or speakers then they simply won’t work! You’d be surprised how many people make this mistake – wanting to keep their new iPhone pristine, no doubt.
Check your headphones
Another reason you might not be able to hear the audio on your call is if you are using headphones and they either aren’t plugged in properly, or they aren’t working via Bluetooth.
To check you are connected via Bluetooth go to Settings > Bluetooth and either turn it on, or turn it off and on again.
Use Wi-Fi calling
You can also use Wi-Fi Calling as a tool to improve call quality. You’ll need to route your call over a Wi-Fi network instead rather than a mobile/cellular one.
This may well improve the quality of your calls if you have a poor cellular or mobile data connection at home.
To check to see if the feature is turned on, go to:
- Settings > Cellular (or Mobile Data).
- Tap Wi-Fi Calling, then turn on Wi-Fi Calling on This iPhone. Tap Enable, then follow the onscreen instructions.
- When Wi-Fi Calling is available, “Wi-Fi” is displayed after your carrier name in the status bar, and all your calls go through Wi-Fi.
Use AirPods
Those who find it hard to hear callers due to background noise could use AirPods or AirPods Pro.
Use FaceTime
Alternatively those struggling with sound quality during phone calls could use FaceTime and activate Voice Isolation, which has a similar effect of separating your voice from the background noise. To activate Voice Isolation in FaceTime follow these steps:
- Open FaceTime.
- Start the video or audio FaceTime call.
- Open Control Center (by swiping down from the top right corner).
- Tap FaceTime, then select Voice Isolation.
- You can now return to the call.
Ask Apple
If none of these fixes work for you then there might be a fault with the iPhone 18 Pro Max, in which case if you are still within warranty (one year from purchase) Apple should fix it for you.
