In some countries and regions, you can record a FaceTime audio call when you’re talking to one other person, and view the transcript of the call in the Notes app. You can also use Hold Assist to get a notification when a live agent becomes available while you’re placed on hold.
You’ll both hear an audio notice when recording starts, and the recording lands in a Call Recordings folder in Notes. You can turn off Call Recording, too.
Use Hold Assist
Stuck on hold during a FaceTime audio call? Hold Assist can let you know when a live agent is available.
Note: Hold Assist isn’t available in all countries or regions.
Record an audio call
Before you begin, check the iOS and iPadOS Feature Availability website to see if call recording is available in your language and region, and make sure the other call participant is willing to be recorded.
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During a one-to-one audio call in the FaceTime app, tap the More button and then tap Call Recording.
Both call participants hear a notice that the call is being recorded.
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To stop recording, tap the Stop button.
If the Stop button doesn’t appear, tap the More button, then tap Stop next to Call Recording. Call recording also stops when you end the call.
Call recordings are automatically saved to a Call Recordings folder in the Notes app.
Play a call recording
- Open the Notes app on your iPhone.
- Select a note in the Call Recordings folder and then tap the Play button.
View a call transcript
In select regions and languages, the Notes app shows the transcript of a recorded call. It might not be ready right away, though. You may see a message that the transcription is in progress.
Note: Before relying on a transcription, check its accuracy, since it might not be a perfect representation of the conversation.
- Open the Notes app on your iPhone.
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Select a note in the Call Recordings folder. Tap the Transcript button.
Note: Spoken words in supported languages are automatically transcribed. If you don’t see Transcript, your iPhone doesn’t meet the minimum requirements or detect a supported language.
In the transcript, the speaker of each statement is identified.
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While viewing the transcript, you can do any of the following:
- Play the audio from a specific point: Select the text you want to hear.
- Search the transcript: Tap the More button and then tap Find in Transcript.
- Copy the transcript: Tap the More button and choose Add Transcript to Note or Copy Transcript.
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Save or delete the audio recording: Tap the More button. Choose Save Audio to Files or Delete.
Note: Deleting the audio recording also deletes the transcript.
- View the waveform of the recording: Tap the Hide Transcript button.
With Apple Intelligence*, you can summarize a recorded FaceTime call.
Turn off Call Recording
Call Recording is turned on by default, but you can turn it off.
- Open the Settings app on your iPhone.
- Tap Apps, then tap Phone.
- Tap Audio Call Recording and turn off Audio Call Recording.
*Apple Intelligence is available with Siri and device language set to Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish, Turkish, or Vietnamese. Some features may not be available in all regions or languages. Some devices may not be available in all regions.
Siri AI is available in beta in iOS 27, iPadOS 27, macOS 27, watchOS 27, and visionOS 27 and requires an Apple Intelligence–enabled device set to a supported language. Available in English to start. Siri AI will not be initially available in the EU on iOS, iPadOS, and watchOS. Certain Apple Intelligence features that rely on server-side models are subject to daily usage limits, including but not limited to Siri AI, Intelligent Photo Editing Tools, Image Playground, and AFM 3 Cloud models in Shortcuts.
Daily limits may vary by feature, request complexity, system demand, system policies, and other factors. Expanded access to such features will be available for a fee in the future. Use of these features is subject to the Apple Intelligence Terms and Conditions.
