Kentex Cargo, a logistics and freight forwarding company has come under intense scrutiny from customers, with many voicing dissatisfaction over delays, hidden charges, lost items, and poor customer service. According to complaintsboard, Kentex Cargo’s has a 1.2-star rating from 16 reviews, showing that the majority of customers are dissatisfied with shipping services. Below is a compilation of reviews from verified customers, quoted in their own words, as published on ComplaintsBoard:
“Unprofessional and Inconvenient Experience with Kentex Cargo”
— O. Franecki (Verified Customer)
“I had an unfortunate experience with Kentex Cargo when I used their services to ship my belongings in mid July. Although I was hoping for a timely delivery, it is now the end of August and their latest estimate indicates an additional 21 days are required. Such a prolonged delay and uncertainty surrounding my shipment is certainly frustrating and inconvenient.
One of the most disappointing aspects of Kentex Cargo is that they don’t offer an easy way to track your shipment online, which means that you have to keep following up with their customer service team through lengthy emails and laborious phone calls. It’s even more frustrating that their customer care agents can be rude at times, which can add unnecessary stress to an already challenging situation.
I must admit, I regret choosing Kentex Cargo as alternative shipper, especially when my usual shipping company stopped shipping goods by air for a temporary period. Their promises for delivering efficient worldwide shipping don’t live up to the reputation. Overall, I would not recommend using Kentex Cargo’s services and suggest looking for other shipping companies if you want a stress-free, timely, and professional shipping experience.”
“Mixed Experience with Kentex Cargo: Need for More Transparency in Fees and Costs”
— A. Wilderman (Verified Customer)
“As a first-time user of Kentex Cargo, I was eager to try their services and see what they had to offer. From beginning to end, my experience was mixed. On one hand, I appreciated the ease of their online ordering process and the timely manner in which my item was shipped. However, I was disappointed to learn that there were additional fees not included in my initial invoice that I was required to pay at the time of delivery.
While I understand that some additional charges may be unavoidable, I would have preferred to have had this information disclosed upfront so that I could have made an informed decision about whether or not to proceed with my purchase. It’s important to me to have transparency and honesty when dealing with any business, especially when it comes to finances.
As a result of my experience, I have decided not to use Kentex Cargo again. I will be looking for a company that is more transparent about all costs associated with my orders so that I can make more informed purchasing decisions in the future. While I appreciate the convenience and quality of their services, I value honesty and transparency above all else.”
“Kentex Cargo Failed to Deliver: Missing Items and Unsatisfactory Customer Service”
— R. Feest (Verified Customer)
“As someone who’s previously shipped with Kentex Cargo, I was pretty satisfied with their services. However, I recently had a particularly unpleasant experience that left me very disappointed and dissatisfied. I often send shipments of goods to my family back home in Kenya, but on this particular occasion, when my parents received the package, they discovered that TWO of the items I’d sent were missing! I was appalled!
The missing items included a brand new shirt I’d purchased and a pair of American flag shorts – items that were very important to me, and I was quite upset to learn that they’d been stolen from my package. As a client of Kentex Cargo, I’d trusted them to deliver my goods safely and securely, and I couldn’t understand why anyone would steal from a shipment. This incident has left me feeling very disillusioned about their services, and I’m not sure if I can trust them with my packages in the future.
To add insult to injury, the shipment ended up taking longer than expected. I recently reached out to Kentex Cargo to express my disappointment, but I didn’t receive any satisfactory resolution to the problem. The whole experience has left a sour taste in my mouth, and I’m afraid that this will be where my shipping with them will end.
Overall, I would have to say that I’m very upset with my latest experience with Kentex Cargo. As a customer, I expect professional and reliable services, and unfortunately, this company has failed to deliver on their promises. The loss of my two items and the delay of the shipment, coupled with the lack of any satisfactory response from the company, has left me with no choice but to discontinue my use of their services.”
“Avoid Kentex Cargo for Hassle-free Deliveries: A Review”
— J. Mraz (Verified Customer)
“If you’re looking for a shipping company to handle your deliveries, Kentex Cargo may not be the best choice. We had a terrible experience with them when we shipped an item in early December 2020 and have yet to receive it even now in mid January 2021. Unfortunately, our experience with them has been nothing short of frustrating.
The worst part of our experience with Kentex Cargo was when we visited their Westlands office to inquire about the status of our delivery. They informed us that our items were in their Mombasa road office, even though they had called us to inform us to pick up our items at Mombasa road. This was a complete waste of our time and money, not to mention the hassle of making two trips to their different offices.
But what really left us frustrated was when they suggested that we get our items delivered via courier on our own bill. This was a complete shock to us as we expected them to take full responsibility for their mistake and promptly deliver our items to us.
In light of our experience, we strongly recommend finding alternative shipping companies to handle your deliveries. While we cannot speak for the experiences of others, we would caution against using Kentex Cargo if you want your items to be delivered in a timely and hassle-free manner.”
“Terrible Experience with Kentex Cargo: Poor Communication and Delayed Delivery”
— D. Mills (Verified Customer)
“I recently used Kentex Cargo to send a package to Kenya, and I have to say that my experience was less than satisfactory. The entire process was frustrating and confusing, and I felt like I was constantly in the dark about what was happening with my shipment.
First of all, the communication from Kentex Cargo was terrible. I had to constantly follow up with them to get updates on my package, and even then, the information I received was often inaccurate or incomplete. It was incredibly frustrating to feel like I had no idea where my package was or when it would arrive.
When my package finally did arrive, it was weeks later than I had been told to expect. This caused a lot of stress and inconvenience for both myself and the person who was receiving the package.
Overall, I would not recommend Kentex Cargo to anyone. The poor communication and delayed delivery were just too much to deal with, and I will definitely be looking for a more reliable shipping company in the future.”
“Disappointed with Kentex Cargo: Delays and Hidden Charges”
— S. Kassulke (Verified Customer)
“I was excited to use Kentex Cargo for the first time to send some items to my family in Kenya. However, my experience with them has been nothing short of disappointing. Firstly, the delivery time was much longer than what they had advertised. I was told my package would arrive within two weeks, but it took over a month.
What frustrated me even more were the hidden charges that I was not informed about when I first made the order. I ended up paying much more than I had anticipated, and when I contacted customer service to ask for an explanation, they were not helpful at all.
I believe that businesses should be honest and transparent with their customers, and Kentex Cargo has failed in this regard. I will not be using their services again and would advise others to be cautious when considering them for their shipping needs.”
“Kentex Cargo Experience Was a Nightmare: Lost Items and Zero Accountability”
— T. Nader (Verified Customer)
“This is by far the worst shipping experience I’ve had. I sent several valuable items with Kentex Cargo to Nairobi, and not only did my shipment arrive two weeks late, but some of the items were also missing.
When I reached out to the customer service team, they were dismissive and rude. They offered no help, no compensation, and no apology for the lost items. It felt like they didn’t care at all about their customers or the goods they are entrusted with.
I trusted Kentex Cargo with my shipment because of the positive things I’d heard in the past, but clearly, the quality of their service has declined. The lack of accountability and the way they treat customers is unacceptable. I strongly discourage anyone from using their services.”
“Unprofessional Staff and Extremely Poor Service”
— L. Veum (Verified Customer)
“I have never been so disappointed with a company as I am with Kentex Cargo. The staff were extremely unprofessional, from the way they handled my call to the way they responded to my questions when I went to their office.
I was shocked at how disorganized they were. They couldn’t even locate my package for two days, and when they finally did, some items were damaged. There was no apology or explanation.
If you’re thinking of using Kentex, I suggest you look elsewhere unless you want to deal with disrespectful staff, delayed shipments, and damaged goods.”
“Lack of Transparency and Poor Tracking”
— C. Stroman (Verified Customer)
“My main issue with Kentex Cargo is that there is no proper tracking system. I kept having to call their office just to get basic information about where my package was. Each time, I got different answers from different people.
On top of that, the final bill included several charges that were not part of the initial quote. When I asked for a breakdown, the staff were evasive and couldn’t explain the charges clearly.
This experience has made me lose trust in their business. I expected professionalism and transparency, but got confusion and dishonesty instead.”
“Beware of Kentex Cargo’s Misleading Pricing and Unreasonable Payment Demands: A Frustrating Experience”
— C. Russel (Verified Customer)
“I recently had a frustrating experience with Kentex Cargo, a Texas-based franchise that offers cargo services. Although their website seemed promising, my attempts to reach them via phone were met with unanswered calls and unreturned voicemails. When I finally did manage to speak with someone, they directed me to their account system, which proved to be unhelpful and difficult to navigate.
To make matters worse, the information I received regarding pricing was misleading. I was quoted a rate of $15 per kilo, with additional insurance costs. However, after sending my parcel to the company, I was hit with an unexpected airfreight parcel charge of $49, as well as a handling fee of $129. These fees were not mentioned on their website or when I spoke with their representative, so I felt cheated and deceived.
Adding insult to injury, Kentex Cargo only accepts bank wire transfers or Mempasa, a Kenyan-only payment system, and payment is expected within two days of the invoice. I found this policy to be unreasonable, as it is not standard practice in the US to require bank wire transfers unless it’s an international transaction. It felt like an unnecessary inconvenience and added expense for me as a customer.
I believe Kentex Cargo needs to be held accountable for their business practices. They should be investigated by the Better Business Bureau and the Texas State Attorney’s office to address the fraudulent handling fees and unfair payment demands. It’s important for customers to have reliable and trustworthy cargo services to depend on, and unfortunately, Kentex Cargo is far from that standard.”
“Disappointing Experience with Kentex Cargo: Incomplete Package Delivery and Poor Customer Service”
— S. Ratke (Verified Customer)
“As a customer of Kentex Cargo (Kentex Cargo), I was disappointed with my experience. I had hoped to take advantage of their package consolidation service, but out of the five tracking numbers I listed, only four of my packages were delivered in two separate shipments. I was informed that the remaining two were being couriered for me to collect, but upon arrival, I found that only one package was available and one was still missing. I have been attempting to rectify the situation by calling their office multiple times today, but have been left waiting on hold by the recorded answering service without any assistance. Despite paying two separate courier fees and making two trips to collect my packages, I still have not received all my goods, since they arrived at the warehouse in the states on April 25th and 26th and yet remain missing. This has been massively inconvenient and disorganized, to say the least, and has left me with a negative impression of Kentex Cargo. I am deeply dissatisfied and unimpressed with their services and will not be using them again. In my opinion, their self-promotion advertising is completely misleading and customers are not receiving the promised benefits.”
“Outstanding Service and Promptness: Kentex Cargo Review”
— V. Gusikowski (Verified Customer)
“I recently used Kentex Cargo and I must say, the experience was truly outstanding! From the communication to the service, everything was top-notch. What impressed me the most was their promptness. Any query I had was answered in no time!
Furthermore, their service was fast and efficient. From the moment I reached out to them, they took charge of everything. Their team of professionals ensured that my shipment was delivered safely and on time.
Overall, I would highly recommend Kentex Cargo to anyone looking for a hassle-free and reliable shipping service. They surpassed my expectations and I am very satisfied with their service. If you are someone who values excellent communication, efficient service, and promptness, then Kentex Cargo is your go-to shipping service!”
“Not Recommended: My Disappointing Experience with Kentex Cargo”
— G. Friesen (Verified Customer)
“Unfortunately, my experience with Kentex Cargo was less than satisfactory and I cannot recommend their services to others. While the initial process of shipping my goods to Kenya went smoothly, I was shocked to receive a phone call notifying me of an additional 5% charge on each good upon arrival in Kenya. This charge was never communicated early on in the process and came as a surprise – not to mention an additional financial burden that I was not prepared for. Needless to say, this left a sour taste in my mouth and I am extremely disappointed with the lack of transparency and communication on Kentex Cargo’s part. As a customer, I value honesty and clear communication, and unfortunately, Kentex Cargo did not meet these expectations. I will not be utilizing their services again in the future.”
“Kentex Cargo Review: A Terrible and Unreliable Shipping Company to Avoid”
— N. Kassulke (Verified Customer)
“If you’re looking for a reliable and trustworthy cargo company to handle your shipping needs, Kentex Cargo (Kentex Cargo) is definitely not the one for you. Their service is nothing short of terrible, with a multitude of issues ranging from hidden fees, delays in delivery, and even damaged goods.
Furthermore, once your package reaches Kenya, you can expect to be coerced into paying a bribe just to receive it. This is completely unacceptable and illegal, but unfortunately, it seems to be a common occurrence with Kentex Cargo.
To make matters worse, their spam text and email messages are relentless and seem to never stop, even after requesting to discontinue contact. It’s also been reported that private information is being sold by this company, which is a serious breach of trust.
In short, it’s strongly advised that you avoid Kentex Cargo at all costs. It’s clear that they are nothing more than a scam, and using their services will only lead to frustration, disappointment, and potentially even financial loss.”
“Mixed Review of Kentex Cargo Services: Delivery Delay and Lack of Communication”
— Anonymous (Verified Customer)
“I recently had an experience with Kentex Cargo, and unfortunately, I cannot say that I would highly recommend their services. While they do have some positive aspects, I found that there were some significant drawbacks that ultimately impacted my overall opinion of the company.
One of the biggest issues I had with Kentex Cargo was their delivery times. According to their website, goods are typically supposed to take between 10-14 business days to arrive. However, my experience was different – it took them over 25 business days to deliver my shipment. This was a significant delay and caused me a lot of inconvenience, as I was counting on receiving my goods within the expected timeframe.
To make matters worse, Kentex Cargo didn’t communicate with me about the delay until I reached out to them. It was frustrating to have to chase them down to find out what was happening with my shipment, especially since they had already missed the expected delivery date. When I finally did hear from them, they told me that they were having some issues with that particular shipment and were working to sort it out. While it was better that they at least reached out with an explanation, I would have appreciated hearing about the delay earlier on so that I could plan accordingly.
That being said, there were some good things about Kentex Cargo’s services. They did eventually deliver my goods, and everything arrived safely and in good condition. Additionally, their website was easy to use and navigate, and their rates were fairly competitive.
All in all, I would say that my experience with Kentex Cargo was mixed. While they did eventually deliver my shipment and their website was user-friendly, the significant delay and lack of communication were not ideal. If you do decide to use their services, I would recommend keeping an eye on your delivery dates and staying in touch with their customer service team to ensure that everything goes smoothly.”
“Beware of Kentex Cargo: My Frustrating and Unreliable Experience”
— C. Hagenes (Verified Customer)
“I had an incredibly frustrating experience with Kentex Cargo (Kentex Cargo) and I feel the need to warn others in case they are considering using their services. I sent a package with them back in July, and shockingly, I still have not received it by the end of September. Needless to say, this situation is unacceptable and speaks to the inefficiency and unreliability of Kentex Cargo.
The worst part of this whole ordeal was the complete lack of transparency regarding the status of my package. Despite my repeated attempts to contact them, they made it nearly impossible to track the location of my shipment or understand what could have gone wrong. Even more disconcerting was their refusal to respond to my inquiries, which has left me feeling completely powerless and cheated.
I highly recommend that you steer clear of Kentex Cargo and instead choose a reputable and reliable company that values integrity and customer satisfaction. There are many high-quality delivery services out there that will provide you with the peace of mind that your package will not only be delivered on time but also treated with the care and attention that it deserves.”
“Beware of Kentex Cargo’s Online Purchase Services: My Experience with Overcharging and Poor Communication”
— K. Larkin (Verified Customer)
“As a customer of Kentex Cargo, I had some less than satisfactory experiences when utilizing their online purchase services to procure goods from the United States. After receiving my order, I realized that the estimated shipping charge, which was predicted to be Ksh. 11,865/-, ended up being almost doubled, totaling Ksh. 24,312/-. This discrepancy is of great concern to me and I have made several attempts to communicate with the company about this issue, but unfortunately, have not heard back from them.
I feel that it is important to share my experience with others out there to prevent people from encountering similar experiences and losing hard-earned money. I strongly suggest that any one considering using this company for shipping to exercise caution and exercise due diligence to avoid being scammed and overcharged as I was.
It is unfortunate that my overall experience with Kentex Cargo has been less than favorable. I had high hopes that the company would provide seamless services, considering the positive reviews I had come across previously. However, my experience has taught me the valuable lesson that even the most reputable service providers can disappoint their customers.
In conclusion, I cannot recommend Kentex Cargo to anyone else, and I advise other potential customers to weigh their options carefully when looking for a shipping company. Hopefully, my experience will help people avoid falling into the same trap I did.”
Overview of Kentex Cargo complaint handling
Kentex Cargo reviews first appeared on Complaints Board on May 10, 2023. The latest review Unprofessional and Inconvenient Experience with Kentex Cargo: A Review was posted on May 20, 2023. Kentex Cargo has an average consumer rating of 1 stars from 16 reviews. Kentex Cargo has resolved 0 complaints.