In the FaceTime app, you can answer video and audio calls, decline calls, view video messages or listen to voicemails, and delete calls from your call history. If you’re on a FaceTime audio call and another one comes in, you can put the current call on hold, and Siri can announce incoming calls, too.
Note: Live Voicemail isn’t available in all languages or regions.
Answer a FaceTime call
As a FaceTime call comes in, you can do any of the following:
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Accept the call: To answer a video call, tap the Accept button, then tap the Join button. To answer an audio call, tap the Accept button.
If a slider appears, you can drag it right to answer.
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Decline the call: Tap Decline or the End button.
For FaceTime video calls, tap Message to send a text message or tap Remind Me to set a reminder to call back. For FaceTime audio calls, tap Message to send a text message or tap Voicemail to send the caller to voicemail. (You may need to tap the incoming call banner to see these options.)
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Accept an incoming call and place the current call on hold: Tap the Accept button.
Note: This option is only available if you’re on a FaceTime audio call and you receive another incoming FaceTime audio call. Otherwise, accepting an incoming call will end the current call.
View information when receiving a FaceTime call
When you receive a FaceTime call, a Call Context card with related information may appear. This can include an upcoming or recent birthday during a call to a contact, or it can include tickets, orders, or confirmation numbers during a call to certain businesses. Tap the card to view the information in the related app, such as Mail, Messages, or Wallet.
Note: Apple Intelligence on iOS 27 or later is available on an Apple Intelligence-enabled iPhone 15 Pro, iPhone 15 Pro Max, or iPhone 16 model or later. Apple Intelligence is not available in all languages or regions. Usage limits may apply.*
View a video message or listen to a voicemail
If you miss an incoming video call and the caller leaves a video message, you receive a notification about the video message. A thumbnail image from the video also appears in your FaceTime call history. You can tap the notification or image to view the video message.
Note: You’ll only get video messages from saved contacts, people you’ve called, and people Siri suggests.
If you miss an incoming audio call, the caller can leave a voicemail if you have Live Voicemail turned on in Settings > Apps > Phone. You can see a real-time transcript of the voicemail and pick up the call as the caller is leaving the message. To stop the incoming voicemail without answering or blocking the call, tap Stop.
Quick tip: Tap a contact’s name in the call history and tap the Voicemails button or the Videos button to see all their voicemails or video messages at once.
Delete a call from your call history
- Start the FaceTime app on your iPhone.
- Touch and hold the call in your call history. Tap Delete.
*Apple Intelligence is available with Siri and device language set to Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish, Turkish, or Vietnamese. Some features may not be available in all regions or languages. Some devices may not be available in all regions.
Siri AI is available in beta in iOS 27, iPadOS 27, macOS 27, watchOS 27, and visionOS 27 and requires an Apple Intelligence–enabled device set to a supported language. Available in English to start. Siri AI will not be initially available in the EU on iOS, iPadOS, and watchOS. Certain Apple Intelligence features that rely on server-side models are subject to daily usage limits, including but not limited to Siri AI, Intelligent Photo Editing Tools, Image Playground, and AFM 3 Cloud models in Shortcuts.
Daily limits may vary by feature, request complexity, system demand, system policies, and other factors. Expanded access to such features will be available for a fee in the future. Use of these features is subject to the Apple Intelligence Terms and Conditions.
