Activity app not working on iPhone? No problem. In this article, I’ll explain exactly why activity app keeps crashing and possible solutions to fix the issue.
There can be several potential causes for the Activity App on the iPhone crashing or feezing frequently. Below are some possible fixes. Some users have stated that they can launch the app, but it crashes (meaning it quits unexpectedly) or freezes when they try to view the workout details. When you tap the Workouts tab, you can view more details about your workouts. You can also tap each workout to see more details about your activities.
If you are experiencing problems with the Activity App, this troubleshooting guide will show you exactly what to do if the Activity App is not working as expected.
Before you dive in, please update your iPhone’s and Watch’s software as this may fix the problem if activity app keeps crashing. Here is how you can do this:
- iPhone: head over to Settings > General > Software Update.
- Apple Watch: If you are running watchOS 6 or higher, then on your watch, tap Settings > General > Software Update. If you are running an older version, then on your iPhone, open the Apple Watch app, and head over to My Watch > General > Software Update.
Solution #1. Disable full Keyboard Access
A couple of users have stated that disabling Full Keyboard Access fixes the problem when activity app keeps crashing. Full Keyboard Access is an accessibility feature for people who have difficulty using touchscreen keyboards. Please try the following steps to disable this to see if this fixes your problem.
- Launch the Settings app on your iPhone.
- Head over to Accessibility > Keyboards, tap Full Keyboard Access.
- And disable Full Keyboard Access, if it’s enabled.
- Now navigate from the Settings app and try to launch the Activity App.
Solution #2. Restart your iPhone
If activity app keeps crashing, consider restarting your iPhone. Simply follow these steps to restart your iPhone:
- To restart iPhone X or newer: Press and hold the volume up (or down) and the side buttons together until the power off slider appears. Then drag the slider. To power on your iPhone, press and hold down the side button until the Apple logo appears.
- To restart other iPhone models: Press and hold the power (side or top) button until you see the power off slider. Then drag the slider. Then press and hold down the side button to power on your iPhone.
Solution #3. Reinstall the Activity App
Reinstall the Activity App. But do not worry, we will use the “offload app” approach. This method does not delete your data. Simply follow these steps:
- Launch the Settings app on your iPhone.
- Navigate to General, then tap iPhone Storage.
- Locate and tap the Activity App.
- Tap “Offload App”.
- You’ll see a popup saying “Offloading “Activity” will delete the app but keep its documents and data.”
- Wait as your iPhone offload the app. This may take a few minutes.
- Now reinstall the app. simply tap the Reinstall App button or navigate to your iPhone’s Home screen, and tap the Activity App icon. This will reinstall.
Solution #4. Quick Actions
If activity app keeps crashing, it means that the above fixes did not resolve your problem. Moreover, it means that you are still unable to view the Workouts menu in the Activity App. What you can do is try the “quick actions menu” right from the Home screen. Simply follow these steps:
- On your iPhone, navigate to your Home screen and locate the Activity App.
- Now, tap and hold the Activity App.
- The app’ contextual menu will appear.
- From this menu, choose the Workouts option.
In case the Activity App is crashing or freezing when you want to see the workout details, you can try “the preview” option. Simply follow these steps:
- Launch the Activity App.
- Tap on the Workouts tab.
- Tap and hold a workout from the list.
- This will reveal a preview popup so that you can see your workout details.
Last resort
If you are still experiencing problems with the Activity App, try
Apple Support.