Here are the best fixes to get your AirPods Pro 2 and AirPods Pro 2 case charging again
Apple debuted in September a new version of its wireless earbuds called the AirPods Pro 2. They have a longer battery life, a new charging case with Find My support, updated microphones, new volume controls and a new H2 chip. Some people have reported that their AirPods Pro 2 are not charging. This issue is very common, thankfully, it’s relatively easy to troubleshoot AirPods Pro 2 problems. We’ve compiled a list of the best solutions to solve your device charging issues whether you’re having issues with the left or right AirPod not charging, both AirPods Pro 2 not charging, or the case failing to charge.
Why Are My AirPods Pro 2 Not Charging in Case?
There could be several reasons your AirPods Pro 2 are not charging. You could have dirty contacts that are making it impossible for the AirPods to connect with the charging case, there could be something blocking your case’s charging port, meaning it’s actually the problem, or there could be software issues at play. You may even find that something simple like a dead AirPods case is the issue. Here’s how to troubleshoot if one or both of your AirPods Pro 2 are not charging in their case.
Fixes for AirPods Pro 2 not charging issue
Solution #1: Check AirPods Are Connecting to the Case
Are both of your AirPods Pro 2 connecting to the case when you insert them for charging? When you place your AirPods into the charging case, you should feel a magnetic snap as the AirPods are connected properly. If your AirPods are not connecting properly, or if the top of your AirPods case won’t close, remove the AirPods to see if there’s dirt or grime blocking them from sitting correctly in the case. If so, cleaning your AirPods and the inside of your charging case will likely resolve your AirPods Pro 2 charging issues.
Solution #2: Check Your AirPods Charging Status & Case Battery Life
If your AirPods seem to be connecting normally, follow the steps below to check the charging status and battery of your AirPods and AirPods case on your iPhone.
Slip your AirPods into the charging case, and make sure to shut the lid.
Leaving your AirPods inside, check the charge status by opening the lid and hovering your case close to your iPhone.
The charging status will appear on your iPhone screen.
Make sure your AirPods case has more than 10% charge. If the battery life is less than 10%, the case will not have enough power to charge your AirPods and needs to be plugged in.
Check to make sure a lightning bolt appears next to the battery beneath the AirPods, signaling that both are charging. If not, you may need to clean your AirPods and case.
Solution #3: Clean Your AirPods
If your AirPods are dirty, the connection points that allow for the AirPods to charge might not be completing a circuit. Try cleaning your AirPods and then reinsert them into the case to see if they’ll begin to charge. This is the most common solution to solving charging issues with AirPods Pro 2 and AirPods Pro 2 case.
Solution #4: Update Your AirPods Firmware
This is a pretty uncommon solution, and only applies if it has been a while since you’ve connected your AirPods to a device such as your iPhone or iPad. AirPods firmware is updated automatically, rather than being installed by users. However, if it has been a few months since you’ve used your AirPods, you may have missed an update. To prompt an update (if needed), follow the steps below:
Slip your AirPods into the charging case, and make sure to shut the lid. Then, connect the AirPods charging case to a power source.
Move the iPhone or iPad that the AirPods have been paired with near to the charging case, and make sure your iPhone or iPad has an internet connection.
After a short while (around 15 minutes), any available software updates should be automatically installed. Check to see if your AirPods Pro 2 are now charging normally. If not, you can also try resetting the AirPods.
Solution #5: Reset Your AirPods Pro 2
If the steps above have not solved your AirPods Pro 2 charging problems, you may need to reset your AirPods. It’s important to note that when you factory reset your AirPods, you will lose any of your saved settings. Because of this, I recommend trying the above solutions (if you haven’t already) to avoid having to reprogram your preferred settings.
Why Is My AirPods Pro 2 Case Not Charging?
If your AirPods Pro 2 case is not charging, the issue could be with the case itself, or with your charging cable or outlet.
Fixes for AirPods Pro 2 case not charging
Follow the steps below to troubleshoot if your AirPods Pro 2 charging case is not charging.
Solution #1: Check the Charging Status of Your AirPods Case
Slip your AirPods into the charging case, and make sure to shut the lid.
Leaving your AirPods inside, check the charge status by opening the lid and hovering your case close to your iOS device.
The charging status of your AirPods Pro 2 and AirPods Pro 2 case will appear on the screen.
If your AirPods case is charging, you should see a lightning bolt symbol beneath the image of the AirPods case.
If your AirPods Pro 2 case is not charging, follow the steps below to fix the issue.
Solution #2: Stop using non-Apple charging cables
You may experience charging problems when you use off-brand cords, like the colorful varieties you find at convenience stores or online to charge your AirPods case.
While these cords can be cheaper, and even look sturdier, they tend to break down more often than standard Apple-brand charging cables.
Apple charging cables are always white, and are made out of a smooth plastic — not fabric. One cable comes with every Apple device you buy, including your AirPods Pro 2.
You can buy these official cables directly from Apple’s website.
Solution #3: Check Your Charging Cable
Whether you use an Apple charging cable or a third-party charging cable, you should make sure that it’s working properly. Use it to charge another device, like a friend’s AirPods or your iPhone. If it works, then we know the charging cable is still functional.
Plug it into your AirPods’ charging case and make sure that the connection on both ends is tight.
If nothing happens, unplug the Lightning end of the cable (the part that plugs into the charging case), flip it over, and plug it back in.
Also check that the wall outlet is securely plugged into its wall outlet or powerstrip.
Solution #4: Check Your Outlet
If these other fixes don’t work, check to make sure you don’t have a faulty or short-circuited outlet.
Check that your power outlet is in working order. Test the outlet with a device that usually charges normally — if it’s still charging, you know the outlet is working.
You should also try plugging your device and cable into another outlet — ideally, in another room or on another powerstrip. If it works, then the problem was with your old outlet.
Solution #5: Check Your Wireless Charging pad,
Place your AirPods in the charging case and place the case on the wireless charging mat with the status light facing up.
The status light should blink on and off while charging. You may need to shift your case’s location on the charging pad for it to work.
If your case still won’t change, try using the Lightning to USB cable that came with your case.
Solution #6: Clean Your AirPods Case
If your AirPods case has dirt or grime in the charging port, it may be preventing your case from charging.
Solution #7: Reset Your AirPods
If the solutions above have not solved your AirPods Pro 2 Case charging problems, you may need to reset your AirPods to resolve a firmware bug that is keeping your AirPods from charging. Please note that when you factory reset your AirPods, you will lose any of your saved settings. Because of this, I recommend trying the above solutions before performing a factory reset.
AirPods Pro 2 Not Charging still? Other Solutions.
If the above solutions have not gotten your AirPods Pro 2 or your AirPods case to charge, you may need to replace either the AirPods or the charging case. Since your AirPods Pro 2 are still under warranty, Apple will replace the part that is not working.