On supported models, you can request Roadside Assistance via satellite when you’re outside cellular and Wi-Fi coverage. Roadside Assistance via satellite requires an active SIM.
It starts in the Messages app on your iPhone. Once you’re connected, you’re asked about things like the model of your car and the issue you’re having, and you can send messages directly to a roadside assistance provider.
Note: Roadside Assistance via satellite isn’t available in all countries or regions.
Request Roadside Assistance via satellite on your iPhone
- Open the Messages app on your iPhone.
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Tap the Compose button. Type “Roadside” in the address field.
- Tap Roadside Assistance and follow the onscreen instructions.
Important: To help you connect to a satellite, make sure to hold your phone naturally in your hand—you don’t need to raise your arm or hold your phone up, but make sure your phone has a clear line of sight to the sky. If you’re under heavy foliage or surrounded by other obstructions, you might not be able to connect to a satellite.
You’ll be asked for important information once connected, such as your car’s model and the issue you’re having.
After answering the questions, you’re guided to connect to a satellite and message a roadside assistance provider directly. The provider may ask follow-up questions to make sure they’re sending the right kind of help. You can ask them about the estimated time until someone arrives, too, as well as any fees associated with the service.
