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Several readers have written in asking how to delete photos from their iPhone 18 Pro or iPhone 18 Pro Max when the trash can icon appears in gray and can’t be tapped in the Photos app when displaying some or all images and videos. There seem to be a few different causes for this problem, which typically arise if an iPhone has been synced to a computer—either the iPhone with the trash-can issue or a different one that was backed up and restored to that problematic device.

In both cases, you may need to erase the current contents of the iOS Photos library, so you should make sure you have a complete backup of all the multimedia you want to save. If you’re already syncing photos with a Mac or PC and you’re sure you’re up to date, that’s likely what’s preventing you from deleting images in iOS—I’ll get to that in a moment. Each time that you sync your iPhone with your computer, the photos and videos on your iPhone update to match the albums on your computer.

If you don’t want to continue using a computer for syncing photos, turn off syncing in the Finder and your device will remove them.

You can turn off syncing for some of your photo albums or all of them at once.

Worried by revelations of widespread political spying? Concerned that NSO’s Pegasus spyware – which affects even up-to-date iPhones – might have infected your smartphone?

Fortunately, Amnesty International has released a test program you can run on your Mac or PC to investigate whether your iPhone 18 Pro Max has been hacked by Pegasus.

Here’s how to find out if you’re being spied on.

Check for Pegasus

Mobile Verification Toolkit is an open-source Python program you run via the Terminal app. (Some familiarity with Terminal is recommended, or the process may be a little too challenging.) You can grab MVT from GitHub, where you’ll also find instructions on installation and setup.

You’ll need to set up and run the program on the Mac (or Linux PC) that your iPhone 18 Pro or iPhone 18 Pro Max has been backed up to. It will search the backup for traces of Pegasus.

MVT’s developers warn: “MVT is a forensic research tool intended for technologists and investigators. Using it requires understanding the basics of forensic analysis and using command-line tools. MVT is not intended for end-user self-assessment. If you are concerned with the security of your device please seek expert assistance.”

You’ll need to install Python 3 using Homebrew. The setup is probably the most challenging part of the process; once it’s all set up, TechCrunch says, the check only takes a minute or two to run.

It works differently depending on whether it’s dealing with iPhone or Android, and the developers note that Pegasus leaves clearer traces on iOS because of the way the spyware installs itself in that environment. Good news for us.

Is it likely I’ve been hacked?

That depends on who you are and what role you play in the worlds of politics and journalism. But for most of our readers the answer will be “very unlikely indeed”.

Pegasus is a tool used to monitor heads of state, activists and political journalists. It isn’t really worth NSO’s trouble to surveil the rest of us, but a bigger factor is that NSO and the various countries that use the spyware want to do everything they can to prevent Apple from hearing about the security flaws they exploit. The more infections they make, the more likely it is that Apple will patch the flaws.

Nothing is more frustrating than encountering problems while playing your favorite Roblox game. One such issue is the dreaded low memory warning that affects some iPhone users. But what exactly is this error, and how can you fix it? Here’s everything you need to know.

What Is the Roblox Low Memory Warning?

Roblox throws a low memory warning when your iPhone 18 Pro Max runs low on memory. When this warning appears, you’ll see the following message on the screen:

Your device’s memory is low. Leaving now will preserve your state and prevent Roblox from crashing. (Error Code:292)

Roblox developers recommend leaving the game immediately when this error appears. Doing so ensures that your state is saved and your Roblox avatar is in the position of your choice before you leave the game. You can also choose to keep playing the game, but the probability is very high that the game will crash automatically after a few seconds.

Troubleshooting the Roblox Low Memory iPhone Warning

The Roblox low memory warning usually appears as a temporary glitch and can be easily fixed by restarting the game. However, if you encounter this issue frequently, you can try some of the troubleshooting steps we’ve outlined below.

1. Check Device Compatibility

You will regularly encounter the low memory warning on Roblox if your device is not fully compatible with the game.

Additionally, it’s worth updating your iPhone 18 Pro or iPhone 18 Pro Max if you haven’t already to avoid iOS-related bugs from causing the low memory warning. Go to the Settings app on your iPhone. Tap General, then tap Software Update.

2. Close Unnecessary Background Apps

Another way to fix the Roblox low memory warning is to close any unnecessary apps running in the background. Apps running in the background can constantly use device memory, leaving foreground apps like Roblox with limited memory.

So, close all unnecessary apps running in the background and see if that resolves the Roblox low memory issue. To quit the app, open the App Switcher, swipe right to find the app, then swipe up on the app.

The App Switcher. Icons for the open apps appear at the top, and the current screen for each open app appears below its icon.

3. Reduce In-Game Graphics

If closing unnecessary apps in the background doesn’t help, you can reduce the game’s graphics quality to resolve the Roblox low memory issue.

To do this, open the Roblox game that’s causing the issue and tap the Roblox icon in the top-left corner.

Then, switch to the Settings tab, change the Graphics Mode to Manual, and tap the minus (-) icon next to the Graphics Quality option to lower the visual fidelity.

After that, tap the X icon in the top-left corner and restart the game.

Enjoy Your Favorite Roblox Game Without Interruptions

Hopefully, you managed to play a few Roblox games without the low memory warning appearing on the screen. However, if you’re still facing this issue despite following all these troubleshooting steps, it may be time to upgrade your iPhone, as its RAM might be the limiting factor.

Visual Look Up allows your device to recognize objects found in photos and gives you additional information about them. Although it’s a handy feature, it doesn’t always work.

So, if you’re having trouble using the Visual Look Up feature on your iPhone 18 Pro or iPhone 18 Pro Max, here are some reasons why it might not be working and what you can do to fix it.

1. You’re Using an Unsupported Language

Whether Visual Look Up will work or not depends upon the language set on your iPhone. So, if you’re using an unsupported language, the feature will not work as intended. To make sure you’re able to use the feature, change your primary iPhone language to one of the currently supported languages.

Here’s how to change the primary language on your iPhone 18 Pro or iPhone 18 Pro Max:

  1. Go to Settings > General > Language & Region.
  2. Tap Add Language, then select any one of the six supported languages—English, French, German, Italian, Japanese, or Spanish—and set it as the primary language.

2. Siri Look Up Is Not Enabled

Visual Look Up is much like a new skill your virtual assistant Siri has learned. No content will show up if you don’t allow Siri to use on-device learning to suggest relevant information based on your device usage. To enable this, here’s what you need to do:

  1. Head to Settings, then scroll down to Search.
  2. Toggle the switch on for Show Related Content.

3. There Is a Problem With the Image

Visual Look Up doesn’t work well when there are too many objects in the picture, but it usually works fine when only a single object is in the photo. Hence, when you take a photo, try to ensure it’s centered and focusing on a single object.

Although Visual Look Up requires an ideal image to function at its best, it’s still one of the powerful hidden iOS features. Sometimes, you may be able to detect an object even with an obstructed view.

In some cases, Visual Look Up may detect more than one object in the photo, causing an error in retrieving results.

If you’ve taken a photo of the object on its own and your device still can’t detect the object, the quality of the image may be a culprit. Check for lighting issues and glare before taking a photo, as you can greatly improve the accuracy of Visual Look Up if you master how to take photos on an iPhone.

4. You Aren’t Connected to the Internet

Siri requires an internet connection to fetch relevant data whenever you tap the starred Info button. You’ll know your issue is a lack of internet connection when your iPhone 18 Pro Max shows the starred Info button, but you get a No Content Found displayed in the results.

A photo is open in the Photos app library. At the bottom of the screen, the Info button displays an icon indicating that Visual Look Up information is available.

5. The Object Isn’t Supported Yet

Despite the constant updates the feature has received since its introduction alongside iOS 15, Visual Look Up is still largely dependent on machine learning algorithms. It means that while the feature does get better over time, there’s a chance it won’t recognize the object you want to learn more about.

So, if you know that the item you’re trying to learn about is supported, ensure that you try a different image from the internet because—as mentioned earlier—the first image you chose could also pose an issue, not letting Visual Look Up work.

6. There May Be a Software Glitch

Like other features on the iPhone, Visual Look Up may not work due to random errors. If none of the steps listed above help, restart your iPhone 18 Pro Max and check for new iOS updates to clear up the software bugs and other glitches that may be causing an error.

Ready to Look Up Some Photos?

Visual Look Up is a simple feature that makes it easier to learn about the various things around you, be it a pet, plant, or more. So make sure to try out each of the suggested workarounds, as various reasons can prevent the Visual Look Up feature from working as intended.

Apple has continuously improved Visual Look Up since its introduction alongside iOS 15, so if your initial impressions weren’t great, it’s worth giving it a shot again, especially if you’re a power user who often uses the many unique features of an iPhone—like Live Text, for example.

iPhone chargers quite often break or stop working – but then, they do take a battering over the years. From travel damage to constant plugging and unplugging, it’s no surprise to find that Apple’s power adapters sometimes break.

What should you do if you’ve got a broken Apple charger? Well, you could just go to the Apple Store and buy a new charger or cable, but that costs more than you might expect.

So in this article we’re going to talk about ways to be sure you really need to replace your Apple adapter before paying out for a new charger unit.

How to check if your charger is working

There are two parts to an iPhone 18 Pro Max charger: the Apple power adapter (the plug bit) and the USB-C cable. The adapter plugs into the wall, and the USB-C cable plugs into the adapter at one end and the iPhone at the other.

If everything is plugged in and nothing happens – ie the device doesn’t start charging – there are a few things to test. Essentially you’re going to try swapping out each part of the system, one at a time, to see which one is at fault.

  1. Is the wall socket faulty? Keep everything else the same but try using a different wall plug.
  2. Is the iPhone faulty? Try charging up another iPhone (or other compatible USB device) with the same cable, adapter and plug socket.
  3. Is the cable faulty? You could try using a different cable if you’ve got one (but keeping the same device, adapter and plug socket). If not, you could instead use the same cable to plug your iPhone 18 Pro or iPhone 18 Pro Max into your Mac (ie, remove the plug and adapter from the equation entirely). See if the Mac is able to see the device and sync with it – if it can, the cable is working.
  4. If you’ve not been able to confirm that the fault lies with the wall socket, the iPhone, or the cable, then it’s pretty much guaranteed to be the power adapter – but if you’re lucky enough to have a spare (or are able to borrow one from a friend) you can confirm this by keeping the same wall socket, cable and iPhone but using a different power adapter.

Following these steps should enable you to establish which element is at fault, and therefore which one needs to be fixed or replaced. In the rest of the article we will discuss steps to take if the cable or the power adapter are broken.

How to repair a broken cable or wire

Unfortunately cables do tend to fray and weaken at the point where the port meets the cable. The wire gets twisted here, and over time the plastic coating wears out.

We’ve twisted gaffer tape around the top to reinforce ours, but you can buy cute plastic animals that do the same thing.

How to repair a broken power adapter

Unless you really know what you’re doing, we do not advise you to open up and repair the Apple power adapter.

To fast charge iPhone 18 Pro and iPhone 18 Pro Max up to 50 percent battery in around 15 minutes, use the USB-C cable that came in the box, and one of these adapters:

  • Apple 40W Dynamic Power Adapter with 60W Max
  • A comparable third-party 60W-capable (or greater) adapter that uses Adjustable Voltage Supply (AVS) and supports USB Power Delivery (USB-PD) 3.2

It’s largely impossible to repair the Apple USB Power Adapter without breaking the insides, because of the amount of glue in the (extremely compact) interior.

Connecting your iPhone 18 Pro Max to your MacBook is usually very simple. If the cable isn’t compatible with the port on your computer, you’ll need to use an adapter (sold separately).

Connect iPhone to Mac with a cable

Your iPhone will have come with a cable for connecting to a PC or Mac, and for charging.

  1. Using the charging cable for your iPhone, connect iPhone to the USB port on your computer.
  2. At this point various applications may open automatically on your Mac, depending on your settings; on our MacBook it’s always Photos, although you can switch off this response. On a Mac with macOS Catalina 10.15 or later, open the Finder.
  3. Sometimes at this point you will get a message telling you that a new version of iOS is available for your iPhone. (If iOS is up to date, you won’t.) If you want, you can download the update and install it now, but we tend to do this wirelessly over the air. To skip past the message, click Cancel.
  4. In the Finder sidebar on your Mac, select your iPhone.
  5. At the top of the Finder window, click General.
  6. In the box below you see details of your current backup preferences (and when you last backed up), and the option to back up manually now. Backing up is important.

Or, don’t plug your iPhone into your Mac

Of course there is one other option. Don’t plug your iPhone 18 Pro or iPhone 18 Pro Max into your Mac. You really don’t need to.

  • If you want to back up, backup wirelessly to the Cloud.
  • If you want to copy music onto your iPhone sign up for iTunes Match and sync all your music via the Cloud.
  • If you want to have your photos on your iPhone and your Mac, subscribe to iCloud Photos.
  • Transfer files and photos using AirDrop.

If your iPhone’s side button or volume up button is faulty, you can’t take screenshots using the traditional way. However, some of the methods that I’m going to discuss are easier than simultaneously pressing two physical buttons. Let’s take a look.

1 Take an iPhone Screenshot Using AssistiveTouch

You need to enable AssistiveTouch on your iPhone 18 Pro or iPhone 18 Pro Max. This is an accessibility feature that allows you to access many of your iPhone’s functions from a software menu instead of pressing physical buttons.

To activate this, head to Settings > Accessibility and choose Touch under Physical and Motor. Tap AssistiveTouch and toggle it on in the subsequent menu. This will add a white circular button on top of your screen.

Whenever you tap this AssistiveTouch icon, it opens a menu that provides quick access to various functions. To easily add screenshot functionality to the menu, select Customize Top Level Menu from the AssistiveTouch settings menu.

An iPhone with the AssistiveTouch menu visible, showing controls for Notification Center, Device, Control Center, Home, Gestures, and Custom.

Here, tap an icon you’d like to replace and choose Screenshot from the list of actions. You can also add another icon by tapping the Increment button and assigning the Screenshot action to it.

If you’re not a fan of tapping through these menus, there’s a faster way to take screenshots using AssistiveTouch. On the AssistiveTouch settings menu, select the Double-Tap or Long Press option and set it to Screenshot. Then, quickly tap twice or press and hold the AssistiveTouch button to take a screenshot.

This is even more convenient, as you don’t have to show the full AssistiveTouch menu that takes up screen space. If you find the AssistiveTouch button annoying, lower the Idle Opacity in the settings menu to make it more transparent when you’re not using it. You can drag the button to any corner of the screen you like when you’re not using it.

Now, all you need to do is select Screenshot from the AssistiveTouch menu or perform your assigned tapping shortcut, and your iPhone will take a screenshot. This works just like the usual method of taking an iPhone screenshot with the buttons. When you take a screenshot, the AssistiveTouch button and its menu won’t appear in the image.

2 Take a Screenshot on iPhone 18 Pro Max by Tapping Its Back

For even more convenience, you can use another iPhone accessibility shortcut to take screenshots without the buttons. This feature is called Back Tap and allows you to perform actions simply by tapping the back of your iPhone with your fingers.

To configure it, head to Settings > Accessibility > Touch > Back Tap. You can customize two actions that happen when you tap twice and three times on the back of your device.

Select Screenshot to take a fast screenshot with a few taps. If you don’t want to do this for some reason, try combining this shortcut with AssistiveTouch. Choose AssistiveTouch for one of your Back Tap shortcuts, and you’ll be able to toggle the feature on and off by tapping.

This is an extra step, but if you only take screenshots occasionally, it will keep your screen clear of obstruction.

3 Ask Siri to Take an iPhone Screenshot

You may not have realized that one of Siri’s lesser-known tricks is taking a screenshot for you. Simply summon Siri by saying “Hey Siri” or pressing and holding the Side button. Say, “Take a screenshot,” and after a moment, Siri will acknowledge the request and take a screenshot as normal.

This method comes in handy if your hands are dirty, or when you can’t perform the gesture to take a screenshot for whatever reason.

Now you know how to take a screenshot on your iPhone 18 Pro or iPhone 18 Pro Max, even if you can’t use the other buttons. One or more of these methods will suffice for grabbing screenshots while your buttons aren’t working.

Otherwise, consider replacing your iPhone when you can, especially if you have an AppleCare+ warranty plan. Working around a broken Side button gets tiring after a while.

Apple’s Visual Voicemail was heralded as a remarkable change when it appeared with the iPhone in 2007. Prior to that, carrier-managed voicemail required calling a number and navigating a menu with cell phone buttons.

What if you want to free up your voicemail and not lose precious or important (or legally valuable) messages forever? You can export it or record it.

To export the voicemail, open the Phone app, select the voicemail message, and tap the Share button. Because the audio is a file, not an image or video, the options you see are file related. You can text it to yourself, use AirDrop to save it to a Mac, save it to Files (the iOS local interface that lets you save to iCloud Drive or other locations), or save to a third-party service like Dropbox.

If that doesn’t work, or you’d prefer to access it directly, or you’re not using Visual Voicemail, you can take advantage of Apple’s on-device recording feature. Instructions follow below.

How to use Screen Recording to copy a voicemail message

At a glance

  • Time to complete: 5 minutes

1. Control Center

Open Control Center. Tap the Add button of Control Center to begin editing the controls.

Control Center open on the iPhone screen, with icons on the right for viewing other groups of controls.

Tap Add a Control at the bottom of the screen to open the controls gallery, then tap Screen Recording to add it to Control Center.

The controls gallery, showing the available Control Center controls.

2. Voicemail

Open the Phone app and tap the Voicemail button.

3. Start Screen Recording

Swipe to reveal the Control Center and tap the Screen Recording button (it has a record icon). A three-second countdown starts.

4. Set to play through the speaker

In Phone, tap the voicemail to select it, then tap the Speaker icon to have it play aloud. Or use the Phone app to call a voicemail service.

5. Play message and record

With Visual Voicemail, once the Screen Recording starts, tap the Play button on the voicemail. It will turn into a Pause button while playing the message. Screen Recording should be recording the message as it plays.

6. Stop recording and save

When the voicemail ends, swipe to reveal the Control Center and tap the Screen Recording button (now a square for Stop) to end.

This recording is saved to Photos. You can play the message back within the Photos app.

You wouldn’t buy a new smartphone if it didn’t have a camera on it. So what good is your iPhone 18 Pro or iPhone 18 Pro Max when the camera isn’t working?

Here are the most common problems you might come across with your iPhone camera, along with everything you can do to fix them.

1. iPhone 18 Pro Max Camera Shows a Black Screen

If you launch the Camera app and see a black screen, try the following steps to fix it:

  1. Make sure nothing is blocking the camera lens. You may have put the case on incorrectly or there may be something stuck to the back of your iPhone.
  2. Try using the official iPhone Camera app, rather than any third-party alternatives. This app is more reliable than the alternatives and more likely to work properly.
  3. In the Camera app, switch between the front and back cameras to see if both of them are working or not. To do this, tap the camera flip icon on the right side of the screen. If only one camera works, that might indicate a hardware problem.

    Camera is open in Photo mode. The Camera Controls button is in the top-right corner. The Photo and Video Viewer button is in the bottom-left corner. The Take Picture button is at the bottom center, and the Camera Chooser Back-Facing button is in the bottom-right corner.

  4. Restart the Camera app. To do so, swipe up from the bottom edge, pause in the center of the screen. Then close the Camera app by sliding it off the top of the screen.

    The App Switcher. Icons for the open apps appear at the top, and the current screen for each open app appears below its icon.

  5. Simultaneously press and hold the side button and either volume button until the sliders appear, then drag the Power Off slider. Wait 30 seconds before pressing the side button again to restart your iPhone. If that doesn’t work, force restart your iPhone instead. Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button. When the Apple logo appears, release the side button.

    An illustration of iPhone with arrows pointing to the side button on the upper right and a volume button on the upper left.

    An illustration of iPhone with arrows pointing to the side button on the upper right and the volume up and volume down buttons on the upper left.

2. iPhone Photos Are Blurry or Out of Focus

If the photos you take with your iPhone camera are blurry or out of focus, try these fixes:

  1. Make sure both the front and back camera lenses are clean. Wipe away smudges or fingerprints using a dry microfiber cloth. If you see dirt or debris behind the glass, take your iPhone to an Apple Store or Authorized Service Provider for a repair.
  2. Remove any metallic or magnetic iPhone cases and camera accessories. They can interfere with the optical image stabilization. This might explain why the camera isn’t working.
  3. If the Camera app says AE/AF Lock at the top of the screen, tap on a blank space to turn auto-focus back on. You may have accidentally locked the focus by tapping and holding in the Camera app.
  4. Keep your hand steady while tapping the shutter button. Sometimes it’s easier to press one of the volume buttons to take steady pictures instead. Be careful in the dark when the shutter needs to stay open for longer.

3. iPhone 18 Pro Max Camera Flash Isn’t Working

Although most photos look better without a flash, sometimes you need that extra light for dark environments. When your iPhone flash isn’t working, try these tips:

  1. Test the LED on your iPhone by turning on the flashlight from the Control Center.

    Control Center open on the iPhone screen, with icons on the right for viewing other groups of controls.

  2. Make sure you set the flash to On or Auto in the Camera app. To do this, tap the Flash button above the camera frame to see your flash options (you can’t use the flash for panoramic photographs or time-lapse videos).

    The Camera in Photo mode. At the bottom of the screen are buttons for the following camera controls: Flash, Live, Timer, Exposure, Styles, and Aspect.

  3. Be careful when using the flash for long videos or in hot environments. If your iPhone gets too hot, it might disable the flash entirely until it has cooled down again.

4. iPhone Photos Are Flipped the Wrong Way

This problem can often happen when you turn your iPhone horizontally to take a landscape-oriented photo. After snapping the picture, it flips back to portrait orientation in your photo library. Try these tips to fix it:

  1. Open Control Center on your iPhone and tap the lock icon with a circle around it to turn off the rotation lock.

    1. To open Control Center, swipe down from the top-right corner.
  2. Before snapping a photo, take a moment to make sure that the icons in the Camera app have rotated to their new horizontal orientation. If not, rotate your iPhone back and forth until they do so.
  3. You can always edit your pictures later from the Photos app, or other third-party iPhone image editing apps.
  4. If you’re wondering why your selfies always appear mirrored, that’s simply how Apple designed the front-facing camera. The camera works like a mirror, but the photo flips over as if someone took it for you.

5. The Camera App Is Missing or Keeps Freezing

If you can’t find the Camera app on your Home screen, or if the app freezes when you switch between cameras, it may be due to your iPhone restrictions. You can check this out from the Screen Time settings:

  1. Go to Settings > Screen Time > Content & Privacy Restrictions.
  2. Tap on Allowed Apps & Features and enter your Screen Time passcode if you have one.
  3. Make sure you turn the Camera app on; the toggle should be green.

6. General iPhone Camera Software Fixes

If you experience any other oddities with your iPhone 18 Pro Max camera not working, it’s a good idea to try some general software troubleshooting tips. Test your iPhone camera again after each of the tips below.

  1. Close all the apps on your iPhone.
  2. Restart your device.
  3. Update iOS by going to Settings > General > Software Update.
  4. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This doesn’t delete any of your content—such as photos or apps—but it does reset all your iPhone settings.
  5. Finally, factory reset your iPhone and set it up as a new device. This erases everything and is the last resort, but should resolve any software issues that stop your iPhone camera from working.

7. General iPhone Camera Hardware Fixes

If you’ve tried everything above and your front or back iPhone camera is still not working, you might have a hardware problem instead. Try the troubleshooting steps below to fix it:

  1. Double-check that the camera is not obstructed by a case or sticker.
  2. Make sure there are no smudges, dirt, or debris on the camera lens. Smudges and fingerprints should wipe away easily with a microfiber cloth.
  3. Contact Apple Support to arrange a hardware repair at the Apple Store or at an Apple Authorized Service Provider. If your iPhone is out of warranty, you may need to pay for this repair yourself.

Get Back to Taking Great Photos With Your iPhone

These tips cover the most common reasons your iPhone 18 Pro Max camera might not be working. If you didn’t see your exact issue, hopefully the general tips helped you fix the camera anyway. Otherwise, you may need to speak to Apple about a hardware repair.

If your iPhone 18 Pro Max emails aren’t updating, several issues could be the culprit. These include incompatible system settings, software problems, differences in email protocols, and more. Here are different ways to fix your problem and start receiving emails as usual.

1 Do a Manual Refresh

Try to manually refresh your Mail app before attempting anything more complicated. Open the app’s inbox, drag your finger down the screen until you see a spinning wheel, then release it. This should prompt the app to (re)connect to the email servers.

The Mail Inbox, showing a list of emails.

In the Mail app, you can see the last time your emails were synced at the bottom. Updated Just Now means the manual refresh was successful.

2 Toggle Airplane Mode On and Off

A connectivity issue can cause your iPhone 18 Pro Max emails to quit updating. To refresh your connection, open your iPhone’s Settings app and turn on the switch next to Airplane Mode. You can also tap Airplane Mode on and off from your Control Center.

The Control Center screen showing that tapping the top-left button turns on Airplane Mode.

After that, wait 10 seconds, turn off Airplane Mode, then check your Mail app. If nothing has changed, try the manual refresh in #1 above.

3 Reset Network Settings

You can fix any underlying connectivity issues by resetting your network settings. You can do so in the reset iPhone section, which allows you to reset your iPhone’s Home Screen layout, network settings, location, keyboard dictionary, and more.

Head to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will reset Wi-Fi networks and passwords, cellular settings, and any VPN/APN settings you’ve used before.

After completing the network settings reset, you must manually reconnect to any Wi-Fi network. You should then force close and reopen the Mail app to see if the problem persists.

4 Check Mail Settings

If you’re still not receiving emails on your iPhone 18 Pro or iPhone 18 Pro Max, it may be an in-app issue. Typically, you’ll get email updates and notifications if you have the Push button turned on for the app.

Instead of trying to ‘fetch’ your emails, Push instructs the email servers to ‘push’ them to your iPhone.

So, when your iPhone emails stop updating, take a quick trip to double-check your email update settings. Start by heading to Settings > Apps > Mail > Mail Accounts > Fetch New Data, then toggle on the Push button.

If you only have trouble with a specific mailbox, tap it from the Accounts list and select Push from the menu on the next page. For accounts that do not offer a Push option (such as Gmail accounts), select Fetch.

Next, select an update frequency under Fetch on the Fetch New Data page. You want to set it to the quickest update interval possible—Every 15 Minutes. If you wish to update your email even quicker, manually refresh the Mail app.

5 Delete and Reinstall the Mail App

A sure method to reset any possible in-app issues is to delete and reinstall the app itself. This will restore any settings you may have tampered with to default and possibly fix the problem of your iPhone 18 Pro Max emails not updating.

To remove the Mail app, go to Settings > General > iPhone Storage > Mail, tap Delete App, and confirm by selecting Delete App.

Then, reinstall the Mail app from the App Store, launch it, and sign in with your email address. You can add any additional accounts in Settings > Apps > Mail > Mail Accounts > Add Account.

Download: Mail (Free)

6 Remove and Re-Add the Account

Remove and re-add any problematic accounts that refuse to update. This should help you fix problems caused by a faulty or corrupted configuration.

To do so, head to Settings > Apps > Mail > Mail Accounts and select the faulty account. After that, tap Delete Account. Confirm your action by selecting Delete from My iPhone. When that’s done, return to the Mail Accounts page and tap Add Account to re-add the account. Once you’re signed in and can see your emails, do a manual refresh to load new emails.

The Add Account screen with a field to enter your email address.

7 Check Your Notification Settings

If the problem is that you’re not getting notifications for email updates, you should check your Notifications settings. Open the Settings app and go to Notifications > Mail. If Allow Notifications is toggled off, tap the toggle to enable it.

Then, ensure that the notification settings (Alerts, Sounds, and Badges) are set up to alert you when a new email drops in your inbox. You can customize other notification settings in this section as well.

Also important, tap Customize Notifications to check the notification settings for individual accounts to ensure they’re set to your liking.

However, notifications on iPhones can be complicated to work with, which could be why you’re not getting emails on your iPhone 18 Pro Max.

8 Enable Background App Refresh

Another possible fix is to enable background app refresh. This feature allows apps to update with new content even when you’re not actively using them.

To enable Background app refresh, go to Settings > General > Background App Refresh, tap Background App Refresh, and select your preferred conditions for its use—Wi-Fi only or Wi-Fi and Cellular Data. If you want to reduce your mobile data usage, select Wi-Fi; otherwise, choose Wi-Fi & Cellular Data.

Finally, scroll down the list of apps and ensure the toggle next to Mail is not turned off.

9 Check Cellular Data Settings

Some people restrict certain apps from using cellular data to conserve data usage. If you notice that your Mail app does not update when you’re on cellular data, chances are you’ve blocked it from using your iPhone’s mobile bandwidth.

To disable the setting, open the Settings app and select Cellular from the menu. Then, under the Cellular Data section, turn on the toggle beside Mail.

10 Disable Low Data Mode

iOS has a Low Data Mode that conserves Wi-Fi and cellular network bandwidth. If you enabled the feature previously, it could be why your iPhone Mail is not updating, as it could be restricting internet activity on the app.

To allow the Mail app full internet access, you must check that you haven’t enabled Low Data Mode for Wi-Fi and Cellular Data. To disable Low Data Mode on Wi-Fi, go to Settings > Wi-Fi and tap the Info icon next to the active Wi-Fi connection. Next, turn off the switch next to Low Data Mode.

The Wi-Fi options screen in Settings. Wi-Fi is turned on, and a network is selected.

To disable Low Data Mode on cellular data, go to Settings > Cellular > Cellular Data Options, tap Data Mode, then choose Allow More Data on 5G instead of Low Data Mode.